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JOB-20240830-fed11a3dJob Opening: Locum Pharmacy Dispenser Assistant within Pharmacy – Boston, UK – £15.18 Hourly – Full Time - Ongoing We have an exciting opportunity for a Pharmacy Dispenser Assistant to join our dynamic team in Boston, UK. In this locum role, you will enjoy the freedom and flexibility that comes with locum work, all while earning a competitive hourly wage of £15.18. This is a full-time, ongoing opportunity to broaden your professional horizons and gain valuable experience in a friendly and supportive environment. Perks and benefits:- Full time: Enjoy the stability and structure of a full-time position within a thriving pharmacy. - Flexible working: Experience the benefits of working locum, allowing you to tailor your schedule to suit your lifestyle. - Professional growth: Locum work offers a diverse range of experiences, enhancing your career development. - Engaging community: Be part of a welcoming team where collaboration and camaraderie are key. What you will do:- Deliver efficient dispensary operations, ensuring dispensing losses are minimised. - Handle and dispense all medicines accurately, including NHS and private prescriptions. - Comply with legal, professional requirements, and company standard operating procedures. - Assist in the delivery of various pharmacy services, as appropriate. - Ensure customers and patients receive safe, accurate advice on medicines, including over-the-counter options. - Manage all aspects of dispensing, including ordering, labelling, and endorsing with appropriate claims. Essential requirements:- Must have completed NVQ2 in Pharmacy Services / Dispensing Assistant qualifications through a GPhC accredited route. - Experience working in a community pharmacy, ideally with proficiency in using Pharmacy Manager software. - Must possess an NHS Smartcard. Boston, UK, is not just a place to work, but a wonderful community to live in. Known for its rich history and scenic beauty, Boston offers an exceptional quality of life. With its charming market town atmosphere and warm local community, it is the perfect place to balance work and leisure. Come and experience why Boston is a great place to further your career and enjoy life. Working with Sanctuary Personnel:Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

Sanctuary Personnel

Pharmacy Dispenser Assistant

JOB-20240830-3118bf5cJob Title: Band 7 Sonographer - Obstetric Team Location: Golspie, UK - Competitive Salary (Hourly) Contract: Ongoing Are you ready to embark on an exciting locum journey as a Band 7 Sonographer within the Obstetric Team in the charming town of Golspie? This role offers a competitive hourly salary and can be tailored as a full-time or part-time engagement to fit your lifestyle. If you are seeking to enhance your career in sonography while enjoying flexibility and variety, this is the perfect opportunity for you. Perks and benefits:- Competitive Salary: Enjoy a rewarding hourly rate that truly reflects your skills and expertise. - Flexibility: Experience the freedom to choose full-time or part-time work to perfectly balance your personal and professional life. - Professional Growth: Engage with diverse cases and expand your portfolio while working with a renowned obstetric team. - Networking Opportunities: Connect with other talented healthcare professionals and broaden your professional network. - Picturesque Location: Immerse yourself in the tranquil beauty of Golspie, known for its idyllic landscapes. What you will do:- Perform detailed obstetric ultrasound scans, ensuring accuracy and high-quality imaging. - Collaborate closely with the obstetric team to provide diagnostic information and therapeutic advice. - Maintain accurate patient records and communicate findings effectively to colleagues and patients. - Participate in multi-disciplinary meetings, contributing sonographic expertise and insights. - Stay up-to-date with the latest sonography techniques and practices to continually improve service delivery. Embrace the unique opportunity to live and work in Golspie, a picturesque gem nestled along the northeastern coast of Scotland. With its stunning landscapes, warm community, and access to outdoor adventures such as hiking and exploring nearby castles, Golspie is more than just a workplace; it’s the perfect place for a balanced and fulfilling lifestyle. Working with Sanctuary Personnel:Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

Band 7 Sonographer - Obstetric Team

Occupational Therapist Mitcham | School-based | Full-time or Part-time | Term Time Only We are looking for a motivated and compassionate Occupational Therapist to join a supportive school in Mitcham. This is a fantastic opportunity to work within an educational setting, supporting children and young people to achieve greater independence and access learning. The role: <ul> <li>Provide occupational therapy assessments and interventions for pupils with a range of needs</li> <li>Support sensory integration, motor skills, and functional independence</li> <li>Work collaboratively with teaching staff, SEN teams, and families</li> <li>Contribute to EHCPs and individual support plans</li> <li>Manage a school-based caseload during term time</li> </ul> What we're looking for: <ul> <li>Qualified Occupational Therapist (HCPC registered)</li> <li>Experience working with children and/or in a school setting is desirable</li> <li>Strong communication and organisational skills</li> <li>A child-centred, flexible, and proactive approach</li> </ul> What's on offer: <ul> <li>Salary up to 60,000 (pro rata - term time only, already reflected)</li> <li>Full-time or part-time opportunities available</li> <li>Term-time working for excellent work-life balance</li> <li>Supportive school environment with a multidisciplinary team</li> </ul> This role is ideal for occupational therapists seeking flexibility while making a meaningful impact in a school setting. Apply now to find out more or to arrange a confidential discussion. If this sounds like the role for you, then please reach out to Jade on <a href="mailto:jade.vernon@findmedical.co.uk" target="_blank">jade.vernon@findmedical.co.uk</a> or 07376977618

Find Medical

Occupational Therapist

Healthcare Assistant - Medical Ward London: The Princess Grace Hospital Permanent Full time, 37.5 hours per week (Mon-Sun) Shifts: Flexible to work long days, nights and weekends Salary: competitive dependent on experience plus shift allowance We're looking for a Healthcare Assistant to join our Nursing team at The Princess Grace Hospital, Currently rated "Good" by the CQC. Situated in the heart of London's world-renowned medical district, The Princess Grace Hospital is recognised as one of the best-equipped multidisciplinary private hospitals in the capital. Our dedicated and highly trained team is committed to delivering an exemplary standard of clinical care across all specialties. This position is based in our 19 bedded ward caring for acute medical patients with a posture of breast surgery patients and day case procedures ie. Iron infusions, interventional Radiology procedures (biopsies etc). As a Healthcare Assistant, you will be responsible for providing skilled clinical assistance to the nursing and medical teams. The successful candidate will participate in the assessment of patient care needs and implement and maintain the agreed standards of care. In this role, you will assist in delivering high-quality patient care, ensuring comfort, safety and respect for individual cultural and religious needs. You will act as a patient advocate, reporting any concerns or issues raised during conversations to the nursing team. The post holder will report on patients' conditions when required and accurately record clinical observations, including temperature, pulse, blood pressure, respiratory rate, oxygen saturation, urinalysis, blood glucose, weight and height. You will prepare dressings and procedures under the direction of the clinical team and assist nursing and medical staff with a range of procedures, working under appropriate supervision and within your competencies. Further assisting with both patient and non-patient manual handling, cleaning duties and waste disposal, re-stocking and ensuring the ward is tidy. At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others. What you'll bring: <ul><li>Minimum NVQ level 2 or 3 in Health and Social Care </li></ul><ul><li>Care certificate </li></ul><ul><li>Experience working as a Healthcare Assistant in Hospital Setting (Medical Experience preferred) </li></ul><ul><li>Good Clinical Skills like Phlebotomy will be an advantage </li></ul><ul><li>Experience of working with members of the public is essential </li></ul><ul><li>Must be able to effectively communicate in English verbally and written </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Healthcare Assistant you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you </li></ul><ul><li>Private Healthcare Insurance for treatment at our leading hospitals </li></ul><ul><li>Private pension contribution which increases with length of service </li></ul><ul><li>Season Ticket Loan and Cycle to Work scheme </li></ul><ul><li>Group Life Assurance from day one </li></ul><ul><li>Critical illness cover </li></ul><ul><li>Enhanced Maternity and Paternity pay </li></ul><ul><li>Corporate staff discount for all facilities including Maternity packages at The Portland </li></ul><ul><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you </li></ul><ul><li>Discounts with over 800 major retailers </li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement

HCA Healthcare UK

HCA Healthcare Nursing Jobs, Careers & Pay - Complete Guide

Healthcare Assistant- Medical Ward

Patient Access Officer Manchester: The Christie Private Care Full time: 37.5hrs Shifts: Monday-Friday between the hours of 6AM - 8PM 07:00-15:00 / 08:00-16:00 / 09:00-17:00 / 10:00-18:00 / 11:00-19:00 / 12:00-20:00 Fixed Term Contract until December 2026 Salary: £26,052 per annum We're looking for a Patient Access Officer to join our team at The Christie Private Care on a Fixed Term Contract until 31/12/2026 . This is your opportunity to become a vital part of the UK's largest private healthcare provider. Candidates with a background in customer-facing roles-such as retail or hospitality-are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience. As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service. For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You'll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you'll do:<ul><li>Welcoming patients and visitors at reception, greeting them with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.</li><li>Engage with patients, addressing queries, providing clear communication, and maintaining a welcoming environment.</li><li>Manage patient waiting areas to ensure the Patient Access Service runs smoothly.</li><li>Coordinate and facilitate all patient bookings where applicable.</li><li>Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction.</li><li>Maintain accurate and up to date information on the hospital database during the patient journey.</li><li>Formally pre-register or register all patients onto HCA databases.</li><li>Ensure all relevant Patient documents are signed and scanned to the patient accounts.</li></ul>What you'll bring: <ul><li>Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).</li><li>Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.</li><li>Excellent customer care skills, ensuring each patient's journey is seamless and compassionate.</li><li>Ability to remain calm and professional under pressure while managing multiple tasks.</li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone as unique and individual </li></ul><ul><li>Kindness</li></ul>

Patient Admin Officer

Clinical Specialist Radiographer - MRI (Fixed Term Contract) London, The Princess Grace Full time, 37.5 hours per week Shift times: Long days, service runs from 08:00-20:00 Fixed Term Contract (12 months) Salary: Up to £54,500 dependent upon experience We're looking for a Clinical Specialist Radiographer to join our MRI team at The Princess Grace Hospital, currently rated "Good" by the CQC. As part of this role, you will also be expected to cover services across our Harley Street Clinical campus, too. The MRI department at The Princess Grace Hospital &amp; The Harley Street Clinic consists of multiple 1.5T &amp; 3T Siemens scanners. Our team of highly skilled radiographers work with leading sub-speciality consultant radiologists to deliver a five-star patient experience in world class facilities. The department can deliver a wide range of exams with the majority of our examinations based around oncology and cardiology care. We perform complex Cardiac scans including paediatric congenital cardiac scans. The MRI department alongside other imaging modalities provides one of the most comprehensive Imaging offerings in Private Healthcare. As a Specialist Radiographer in MRI, you'll provide a high level of customer-focussed to our patients and service users through high quality diagnostic radiography Duties &amp; responsibilities:<ul><li> Provide a safe and effective radiology service </li><li> Work closely with the Radiologists and Consultants in setting up policies and protocols for all imaging and patient pathways </li><li> Identify improvements on an ongoing basis and oversee the implementation of such improvements as agreed with the line manager </li><li> Assist the day to day running of the imaging service </li><li> Assist with patient bookings and administrative duties where necessary, ensuring verified radiologist reports are delivered in a timely manner </li><li> Assist with staff orientation and training </li></ul>At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others. What you'll bring: <ul><li>HCPC registration</li><li>Extensive MRI experience gained post-graduation, ideally in the UK</li><li>High level of understanding with regards to clinical governance and protocols relating to MRI</li><li>MSK, Neuro &amp; body work experience essential</li><li>Cardiac experience desirable</li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Specialist Radiographer at The Princess Grace Hospital, you'll be eligible for:<ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you</li><li>Private Healthcare Insurance for treatment at our leading hospitals</li><li>Private pension contribution which increases with length of service</li><li>Season Ticket Loan and Cycle to Work scheme</li><li>Group Life Assurance from day one</li><li>Critical illness cover</li><li>Enhanced Maternity and Paternity pay</li><li>Corporate staff discount for all facilities including Maternity packages at The Portland</li><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you</li><li>Discounts with over 800 major retailers</li></ul>Diversity and Inclusion Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace

Clinical Specialist Radiographer - MRI (FTC)

Front of House Porter Location - The Harborne Hospital, Birmingham Permanent, Full time, 37.5 hours/week. Monday - Sunday various shifts between 7:00 - 22:00. On the very rare occasion, you may be asked to cover a night shift Salary - £13.36 per hour + Benefits (pension, health cover, flexible benefits and excellent career development) There is an exciting opportunity for a Porter to join our Hotel Services Team based at The Harborne Hospital. This is a vital role in providing a portering/security service of the highest quality to all departments, staff, patients and visitors. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you'll do:<ul><li>Collection of blood around the hospital</li><li>Waste collection</li><li>Moving items when required</li><li>Delivery/collection of mail, linen, drugs and other items as requested</li><li>Assisting patients with luggage and escorting them to their rooms</li><li>Relieving receptionist staff during breaks</li><li>Any other duties as requested</li></ul>What you'll bring:<ul><li>Previous Porter experience is essential</li><li>Good Communication skills</li><li>Clean Driving License</li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:<ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you</li><li>Private Healthcare Insurance for treatment at our leading hospitals</li><li>Private pension contribution which increases with length of service</li><li>Season Ticket Loan and Cycle to Work scheme</li><li>Group Life Assurance from day one</li><li>Critical illness cover</li><li>Enhanced Maternity and Paternity pay</li><li>Corporate staff discount for all facilities including Maternity packages at The Portland</li><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you</li><li>Discounts with over 800 major retailers</li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone as unique and individual </li><li>Kindness and compassion: We treat people with kindness and compassion </li><li>Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness </li><li>Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity </li></ul>Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. #LI-AP1

Front of House Porter

Contact Centre Advisor Prestatyn, North Wales Full-Time 40 hours per week Salary: £27,788.80 / £13.36 per hour Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday. Fixed Term Contract - 9 Months We're looking for a Contact Centre Advisor to join our team based in Prestatyn. Our Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call. As a Contact Centre Advisor, you'll be Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Contact Centre team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily. What you'll do: <ul><li>Schedule appointments within the HCA Facilities </li></ul><ul><li>Handling information requests over the telephone and by e-mail, providing details of facilities. </li></ul><ul><li>To provide rapid response when answering call working towards set SLAs and individual KPIs. </li></ul><ul><li>Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs. </li></ul><ul><li>To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process. </li></ul>What you'll bring: <ul><li>Proven experience within a customer service environment. </li></ul><ul><li>Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence. </li></ul><ul><li>Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service. </li></ul><ul><li>Knowledge of healthcare or clinical experience is desirable but not essential. </li></ul><ul><li>Computer literate. </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contact Centre Advisor you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. </li></ul><ul><li>Private Healthcare Insurance for treatment at our leading hospitals. </li></ul><ul><li>Private pension contribution which increases with length of service. </li></ul><ul><li>Season Ticket Loan and Cycle to Work scheme. </li></ul><ul><li>Group Life Assurance from day one. </li></ul><ul><li>Critical illness cover. </li></ul><ul><li>Enhanced Maternity and Paternity pay. </li></ul><ul><li>Corporate staff discount for all facilities including Maternity packages at The Portland. </li></ul><ul><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you. </li></ul><ul><li>Discounts with over 800 major retailers. </li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone</li></ul>

Contact Centre Advisor - FTC

Contact Centre Advisor Prestatyn, North Wales Part-Time 30 hours per week Salary: £27,788.80 / £13.36 per hour (prorated £20,841.60 per annum) Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday. Permanent We're looking for a Contact Centre Advisor to join our team based in Prestatyn. Our Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call. As a Contact Centre Advisor, you'll be Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Contact Centre team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily. What you'll do: <ul><li>Schedule appointments within the HCA Facilities </li></ul><ul><li>Handling information requests over the telephone and by e-mail, providing details of facilities. </li></ul><ul><li>To provide rapid response when answering call working towards set SLAs and individual KPIs. </li></ul><ul><li>Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs. </li></ul><ul><li>To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process. </li></ul>What you'll bring: <ul><li>Proven experience within a customer service environment. </li></ul><ul><li>Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence. </li></ul><ul><li>Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service. </li></ul><ul><li>Knowledge of healthcare or clinical experience is desirable but not essential. </li></ul><ul><li>Computer literate. </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contact Centre Advisor you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. </li></ul><ul><li>Private Healthcare Insurance for treatment at our leading hospitals. </li></ul><ul><li>Private pension contribution which increases with length of service. </li></ul><ul><li>Season Ticket Loan and Cycle to Work scheme. </li></ul><ul><li>Group Life Assurance from day one. </li></ul><ul><li>Critical illness cover. </li></ul><ul><li>Enhanced Maternity and Paternity pay. </li></ul><ul><li>Corporate staff discount for all facilities including Maternity packages at The Portland. </li></ul><ul><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you. </li></ul><ul><li>Discounts with over 800 major retailers. </li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value</li></ul>

Contact Centre Advisor - Part-Time

Contact Centre Advisor Prestatyn, North Wales Full-Time 40 hours per week Salary: £27,788.80 / £13.36 per hour Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday. Permanent We're looking for a Contact Centre Advisor to join our team based in Prestatyn. Our Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call. As a Contact Centre Advisor, you'll be Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Contact Centre team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily. What you'll do: <ul><li>Schedule appointments within the HCA Facilities </li></ul><ul><li>Handling information requests over the telephone and by e-mail, providing details of facilities. </li></ul><ul><li>To provide rapid response when answering call working towards set SLAs and individual KPIs. </li></ul><ul><li>Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs. </li></ul><ul><li>To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process. </li></ul>What you'll bring: <ul><li>Proven experience within a customer service environment. </li></ul><ul><li>Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence. </li></ul><ul><li>Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service. </li></ul><ul><li>Knowledge of healthcare or clinical experience is desirable but not essential. </li></ul><ul><li>Computer literate. </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contact Centre Advisor you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. </li></ul><ul><li>Private Healthcare Insurance for treatment at our leading hospitals. </li></ul><ul><li>Private pension contribution which increases with length of service. </li></ul><ul><li>Season Ticket Loan and Cycle to Work scheme. </li></ul><ul><li>Group Life Assurance from day one. </li></ul><ul><li>Critical illness cover. </li></ul><ul><li>Enhanced Maternity and Paternity pay. </li></ul><ul><li>Corporate staff discount for all facilities including Maternity packages at The Portland. </li></ul><ul><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you. </li></ul><ul><li>Discounts with over 800 major retailers. </li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone as unique and individ</li></ul>

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