Medical Secretary/Administrator

• Role: Medical Secretary/Administrator
• Division: HCA Primary Care
• Location: Palace Gate Practice
• Shift Times: Monday - Friday (10:00am - 6:00pm)
• Weekly Hours: 37.5 Hrs Per Week
• Contract: Fixed Term Contract (Mat Cover)
• Salary: Competitive (DOE) Plus vast array of additional benefits, including private healthcare, finance, retail, and wellbeing services, and support for career development to complete Masters in Advance Nursing, if desired.

About HCA UK Corporate Healthcare:

HCA Healthcare UK is a leading provider of Corporate Healthcare services, delivering high-quality, personalised care directly within the workplace. We embed our clinical teams inside some of the UK's most prestigious organisations including global banks, insurers, and professional services firms ensuring their employees have direct access to exceptional healthcare support.

The Opportunity:

We are seeking a highly organized and experienced Medical Secretary to provide administrative and secretarial support within our prestigious GP Clinic. The Palace Gate Practice is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIP's.

This role combines the responsibilities of a Medical Secretary and Administrator into one, interesting role, ensuring the smooth operation of medical and administrative functions. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle confidential information with professionalism.

What You'll Be Doing

• Provide high level secretarial and admin support to GPs and the wider team
• Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.
• Provide full secretarial support, handling sensitive information with confidentiality.
• Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.
• Manage post and other correspondence, prioritising tasks for independent resolution.
• Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this.
• Answer phone calls, Send letters.
• Address patient queries and complaints, escalating them when necessary.
• Promote efficient service delivery, seeking opportunities for improvement and business growth.
• Maintain accurate consultant schedules and information on relevant platforms.
• Maintain and update patient records and confidential documents.
• Keep up to date with current policies and standard operating procedures.
• Managing patient billing, invoicing, and payments.
• Processing insurance claims and liaising with insurance companies.
• Have an active role in developing and implementing projects across the department. Promote a learning and supportive environment. Attend Staff Meetings to review and improve working practices/solve problems
• Complete monthly regulatory check lists which are provided by Governance
• Handling patients registrations and reports
• To be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.

What You'll Bring

• Proven experience in a senior administrative or medical secretarial role.
• Strong knowledge of medical terminology and healthcare procedures.
• Excellent organisational, multitasking, and time-management skills.
• Proficiency in medical software Emis Web (preferably) and office applications (MS Office, EHR systems).
• Ability to work under pressure and handle sensitive information with discretion.
• Strong communication and interpersonal skills.
• Certification in medical administration or a related field is desirable.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medi