Medical Records Team Lead

Spire Healthcare, Pontprennau, Cardiff | Cardiff | Medical Records Team Lead | Medical Records | Spire Cardiff Hospital | Private Healthcare | Full Time | Permanent | Cardiff

Spire Cardiff Hospital is looking for an experienced and motivated Medical Records Team Lead to join our hardworking Medical Records team. This is a key role where you'll help ensure patient records are managed safely, accurately, and efficiently-supporting clinical teams to deliver seamless, high-quality care. Behind every patient interaction is reliable information, and your leadership will help ensure the right records are always in the right place at the right time, making a real difference to both patient experience and hospital operations.

About the Role:

As a Medical Records Team Lead, you will oversee the day-to-day running of the medical records function, leading a small, dedicated team to maintain accurate, secure and accessible patient records across the hospital. You'll play a vital part in supporting clinical pathways, ensuring records are available for admissions and clinics, and helping departments provide safe, timely care.

You'll work closely with a range of teams-from consultants and secretaries to governance and administration-ensuring records are delivered promptly and processes run smoothly.

At Spire, you'll work in a modern, patient-focused environment where quality and care come first.

Why Join Us:

You'll be joining a supportive and close-knit team that takes pride in what they do. There's a genuine sense of collaboration here, where everyone's contribution is valued and recognised. It's a great place to build relationships, share ideas, and feel part of something meaningful.

Duties and Responsibilities:

• Lead and supervise the Medical Records team, ensuring an efficient and high-quality service
• Manage staff rotas, workload planning, and day-to-day team performance
• Ensure all patient records are accurately filed, stored securely, and available when needed
• Oversee the tracking, retrieval, and delivery of records across departments
• Support medico-legal requests, ensuring records are handled within required timeframes
• Maintain effective communication with clinical and administrative teams to support patient care
• Monitor audits and ensure compliance with hospital targets and governance standards
• Support recruitment, training, and ongoing development of team members
• Ensure accurate archiving and retrieval of records, including offsite storage processes
• Promote a culture of continuous improvement, safety, and excellent customer service

Who we're looking for:

• Previous experience in a supervisory or team lead role within administration or healthcare
• Strong organisational skills with excellent attention to detail
• Confident communicator, both written and verbal
• Experience managing workloads, rotas, and team performance
• Good IT skills and confidence working with systems and data
• A proactive, problem-solving approach with the ability to prioritise effectively
• Commitment to confidentiality, data protection, and patient safety
• A collaborative team player with a supportive and approachable leadership style
• Experience within a healthcare or hospital setting would be beneficial

Contract: Permanent
Days/Hours: Full Time 37.5 hours per week

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days' annual leave inclusive of bank holidays
• Access to private healthcare and health insurance options
• Gym and wellbeing benefits
• Free on-site parking
• A supportive team within a leading independent healthcare provider
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Inclusion Statement:

We are committed to creating an inclusive environment and welcome applications from all backgrounds.



We're reviewing applications as they come in, so early applications are encouraged.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advert