Bookings Administrator FTC

Bookings Administrator | Sheffield | Fixed Term | Full Time | Excellent Benefits | Competitive Salary

Spire Claremont Hospital has an opportunity for a Bookings Administrator to join our team, on a fixed Term basis. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the south west of Sheffield city centre.

Claremont Hospital has 42 beds, three laminar flow theatres, 13 consulting rooms, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services.

Contract Type: Permanent

Job Purpose

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.

Overall Responsibilities

• Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
• Plan theatre lists for Consultants.
• Build positive working relationships with our Consultants and their secretaries to ensure facilitation of an efficient and effective administration service to all stakeholders.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives.
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Qualifications and Training

Good standard of secondary education with demonstrable literacy and numeracy skills.

Experience

Track record of successful delivery in a similar role, in an office and / or customer service environment.

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Health Assessment
• Employee Assistance Programme
• Free DBS

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For more information please contact Lyndsay Young on lyndsay.young@spirehealthcare.c