Bank Administrator

Bank Administrator | OrthTeam Centre | Manchester | Bank/Zero-hours contract | Flexible working | £12.76 per hour plus excellent benefits

The OrthTeam Centre (OTC) in Manchester is looking for an experienced Administrator to join its friendly and dedicated team on a flexible bank basis.

This is an excellent opportunity for someone seeking ad-hoc work alongside other commitments. You will help provide administrative cover during busy periods, weekends, bank holidays and periods of annual leave or sickness.

Located next to Spire Manchester Hospital, the OrthTeam Centre is a state-of-the-art outpatient and diagnostic facility. It is an exciting joint venture between OrthTeam Consultants and Spire Healthcare, bringing together specialist expertise and high-quality private healthcare services.

About the role

As a Bank Administrator, you will play an important part in supporting the delivery of exceptional care to patients across a range of specialties, including orthopaedics, neurosurgery, neurology, sports and exercise medicine, and pain management.

The centre provides outpatient consultations, diagnostic imaging and injection therapy services. You will work as part of a multi-functional team, helping to ensure that every patient receives a professional, efficient and welcoming service throughout their journey.

Working hours

This is a bank/zero-hours position, with shifts offered on an ad-hoc basis according to the needs of the service.

Available shifts may include:

• 7:45am to 3:45pm
• 8:00am to 4:00pm
• 10:00am to 6:00pm
• 12:00pm to 8:00pm
• 12:30pm to 8:30pm
• Weekend and bank holiday shifts

Flexibility across a range of these shifts will be required.

Duties and responsibilities

You will be responsible for:

• Providing the highest standards of customer service within a multi-functional department
• Supporting the effective administration of patient care and services
• Welcoming patients and responding to enquiries in a professional, helpful and sensitive manner
• Developing and maintaining up-to-date knowledge of the OrthTeam Centre consultants' practices
• Sharing relevant information accurately and appropriately with patients and colleagues
• Communicating professionally with patients, consultants and other members of the team
• Maintaining accurate patient and administrative records
• Using internal administration systems effectively
• Working in accordance with all relevant policies, procedures and documented best practices established by the OrthTeam Centre, Spire Manchester Hospital and Spire Healthcare
• Taking a positive and proactive approach to your ongoing professional development
• Contributing to a supportive, efficient and patient-focused working environment

Who we are looking for

The successful candidate will have:

• Excellent customer service and communication skills
• Previous relevant experience in a multi-skilled administrative or patient-support role
• Strong organisational skills and excellent attention to detail
• Confidence using computers, including Microsoft Office applications
• Experience using internal administration systems, such as SAP
• The ability to manage competing priorities in a busy environment
• A professional, compassionate and proactive approach
• The ability to work effectively both independently and as part of a team
• Flexibility to provide cover across a range of shifts, including occasional weekends and bank holidays

Previous administrative experience within a healthcare environment would be advantageous.

Benefits

As a member of our bank team, you will receive:

• Competitive hourly pay
• Weekly pay
• Flexible working opportunities to fit around your other commitments
• Free on-site parking, helping you save an average of £50 per month
• Access to the Spire Healthcare pension scheme
• Free uniform
• Free DBS check
• A comprehensive induction, including mandatory training updates
• Opportunities for further training and development
• Potential opportunities to progress into permanent positions
• Support and guidance throughout your recruitment journey from Spire's specialist Resourcing Team

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and c