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Bank Healthcare Assistant Location: The Harborne Hospital, Birmingham Salary: Competitive (Bank - Flexible Shifts) Contract Type: Bank / Flexible Working Specialisms: Oncology, Haematology &amp; Medical Wards, Surgical Wards Join a world-class team at Birmingham's newest state-of-the-art private hospital. The Harborne Hospital, part of HCA Healthcare UK, is expanding its internal temporary staffing team and we are looking for dedicated and experienced Bank Healthcare Assistants to support our clinical services. This is an excellent opportunity to work flexibly while contributing to exceptional patient care in a modern, purpose-built hospital environment. As a Bank HCA, you'll play a vital role in supporting our teams during periods of increased activity, annual leave and planned absences. You'll be joining a hospital that prides itself on clinical excellence, compassionate care and a strong sense of teamwork. We are particularly interested in Healthcare Assistants with experience in:<ul><li>Oncology or Haematology </li><li>Surgical and Medical Wards</li></ul>What You'll Bring<ul><li>A relevant healthcare qualification (e.g., NVQ Level 2 or 3 in Health &amp; Social Care or equivalent) - essential</li><li>Essential: UK-based acute hospital experience, with strong understanding of UK clinical practices and patient pathways</li><li>Recent experience in one or more of the listed specialisms</li><li>Strong communication skills and a collaborative, team-focused approach</li><li>A flexible, proactive attitude and the ability to adapt to different clinical settings</li></ul>Culture and Values At HCA UK, exceptional care starts with exceptional people. We celebrate individuality and value the unique perspectives each colleague brings. When you feel supported, respected and heard, you can be at your best - for our patients and for each other. Our mission is simple: above all else, we are committed to the care and improvement of human life. This applies equally to our patients and our colleagues. We live this mission through our four core values:<ul><li>Unique &amp; Individual: We recognise and value everyone's uniqueness</li><li>Kindness &amp; Compassion: We treat people with empathy and respect</li><li>Honesty, Integrity &amp; Fairness: We act with transparency and trust</li><li>Loyalty, Respect &amp; Dignity: We support one another as valued members of the HCA UK family</li></ul>Reasonable Adjustments We want everyone to feel comfortable bringing their full selves to work. As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements and provide reasonable adjustments throughout the recruitment process and within the workplace.

HCA Healthcare UK

HCA Healthcare Nursing Jobs, Careers & Pay - Complete Guide

Bank Healthcare Assistant

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for a friendly, professional Receptionist with a passion for making a difference to others. Please Note this is a 10 month contract covering maternity leave. You'll be working 40 hours a week, (working from Monday to Friday, 8am to 4pm) at Newham House , helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Newham House is our 20-bed neuropsychiatric care and treatment facility providing rehabilitation for women affected by acquired brain injuries (ABI). The hospital provides a safe and secure place to aid recovery alongside offering those diagnosed with a progressive neurological disease like Huntington's Disease, a placement to support and help manage the progression of their symptoms. The hospital is a modern, purpose-built facility, designed specifically to provide a clinically-led evidence-based neuropsychiatric pathway for individuals presenting with behaviours that challenge as a result of their ABI. Our focus is to create a therapeutic rich environment to engage the women in our care and offer them the opportunity to maximise their independence. At Cygnet, our perks go way beyond pension schemes and excellent professional development. You'll also enjoy shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work. With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive. Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people. Your day-to-day... <ul> <li>Provide a professional, welcoming reception experience</li> <li>Greet visitors &amp; notify the appropriate member of staff of their arrival</li> <li>Ensure visitors sign in &amp; out, and that patients leaving &amp; returning are recorded appropriately</li> <li>Answer &amp; transfer all incoming calls &amp; take messages where appropriate</li> <li>Sort &amp; distribute post</li> <li>Assist with general office duties as required</li> <li>Keep the reception area clean &amp; tidy</li> <li>Promote the safety &amp; security of all site users &amp; ensure all staff comply with security protocols</li> <li>Support the hospital Admin with their role.</li> <li>Take a lead on rota management and training</li> <li>Work with admin team to ensure smooth running of the hospital</li> </ul> Why Cygnet? We'll offer you...£26,510 per annum <ul> <li>Strong career progression opportunities</li> <li>Expert supervision &amp; support</li> <li>Pension scheme</li> <li>"Cycle to work" scheme &amp; employee discount saving</li> </ul> You are... <ul> <li>An experienced receptionist/administrator used to working with customers/clients</li> <li>Organised, naturally helpful &amp; a good multi-tasker</li> <li>Computer literate - including Windows/Word/Excel/Outlook or equivalent</li> <li>Knowledgeable of telephone systems</li> <li>Polite, friendly &amp; approachable with excellent communication skills</li> <li>GCSE Maths &amp; English qualified, with a good level of numeracy &amp; literacy</li> <li>Diligent &amp; accurate, with an eye for detail &amp; an understanding of confidentiality</li> </ul> Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. What next? If you care about making a difference - we want to talk to you. Click the button to apply

Cygnet

Cygnet Nursing Jobs & Careers & Pay - A Complete Guide

Receptionist/Admin assistant

As a Trainee Nursing Assistant at HC-One, you will be a role model as you lead by example to embody the quality of supreme kindness in every aspect of your work in our Memory Care, Nursing, Residential and Specialist care homes. Everyone who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you'll have a wonderful opportunity to give something back to those people. For you, that will mean making sure our residents' care planning arrangements are delivered impeccably. We want to offer our residents a sense of choice and independence and you'll be the person to ensure we do. And, whether you're taking up a nursing task delegated to you, reporting an accident or spending time with someone who's demonstrating symptoms of dementia, you'll always have Resident wellbeing in mind above anything else. Senior Care Assistants - have you wondered what your next career move is? Are you looking to develop your skills and knowledge? Would you like to earn more money? If so, HC-One has the perfect career opportunity for you. We have created a Trainee Nursing Assistant role with an outstanding and refreshing development program that will upskill and train Senior Care Assistants to undertake more responsibility and develop the skills needed to be a Nursing Assistant. This role will assist in tasks such as administering medicines, care of wounds, catheter care and other direct clinical tasks, under the supervision and guidance of the qualified nurse. What's also great is you will get a salary increase once you have completed your program. This is what you need to qualify for the development program: <ol> <li> Level 3 Diploma S/NVQ in Adult Social Care (or working towards) </li> <li> Minimum 2 years' experience in Health &amp; Social Care where you have been a Senior Carer or a similar position with leadership responsibilities especially around administering medicines and leading a shift. </li> <li> Knowledge and understanding of the person-led care planning process and the relevant legislative and regulatory requirements. </li> </ol> Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Nursing Assistant we will invest in you and you will enjoy additional support and benefits including: <ul> <li> Paid Enhanced DBS/PVG </li> <li> Free uniform </li> <li> Hourly rate is subject to experience and qualifications </li> <li> Homemade meal whilst on shift </li> <li> Company pension scheme </li> <li> 28 days annual leave inclusive of bank holidays </li> <li> Group life assurance cover </li> <li> Wagestream - financial wellbeing and flexible access to pay as you need it </li> <li> Award-winning learning and development and support to achieve qualifications. </li> <li> GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16 </li> <li> An opportunity to learn from experienced colleagues as part of an outstanding and committed team. </li> <li> Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners. </li> <li> Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues </li> <li> Excellent recognition schemes such as 'Kindness in Care' and Long Service Awards </li> <li> An attractive refer a friend scheme of up to £1000 per referral, depending on the role </li> </ul> We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

HC-One

HC-One Nursing Jobs & Careers & Pay - A Complete Guide

Trainee Nursing Assistant

We have an exciting new role for a Customer Relations Manager based at Llys Herbert care home in Lisvane, Cardiff. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care. Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey. The role: The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry. Key Responsibilities: Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee. Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR. Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices. Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market. Identify potential business and marketing opportunities within the local catchment area. Work closely with the Home Manager and Head of Departments Ensure all daily, weekly, and monthly required reports are completed accurately and on time. What We're Looking For: Self-motivated, flexible, and enthusiastic Works collaboratively with others always sharing ideas and information. Highly organised, ability to keep track and progress multiple priorities at any one time. A customer service mindset Why Join Care UK? Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes. We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

Care UK

Care UK Careers

Customer Relations Manager

Job overview Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria. We are excited to recruit to a full time Band 8c Consultant Clinical/Counselling Psychologist or Psychotherapist to take on the Clinical Lead for Older Adult Acute Psychological Therapies Services across Kent and Medway. The role will be responsible for leading the safe and effective psychological practice across the older adult psychiatric wards, and leading an expert range of psychological practitioners. These inpatient services consist of a team of psychological practitioners of different disciplines providing a comprehensive and multidisciplinary service to older adults across different wards in Kent and Medway. This is an increasingly well established team of clinicians that has consistently attracted new, innovative and dedicated staff. As such the post holder will benefit from leading a highly regarded range of older adult experts. We have strong links with the South Thames Clinical Psychology Training Centre, attached to Canterbury Christ Church University, and offer training placements to clinical trainees as well as other Counselling Psychology and Psychotherapy training courses. These links also provide access to a variety of post-qualification training courses and events. The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010). Main duties of the job To provide professional and clinical leadership in the provision of Psychological Practice to older adults with severe and enduring mental health difficulties on inpatient psychiatric wards, within the localities served by Kent &amp; Medway Mental Health Trust. In particular: - To ensure the planning and development of a strategic response to service need, interpreting professional policies and ensuring that the service operates at the highest level of quality and current best practice and taking a major role in the development and implementation of policy for the service system as a whole. - To provide clinical services at a high level of expertise, supporting and advising colleagues on all issues concerned with psychological practice and providing expert clinical consultation and professional guidance to other psychological practitioners and MDT staff. - To lead on psychological practice in the Service. - The post holder will be expected to participate in the KMMH senior manager on call rota. Working for our organisation We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. We care for over 2,000 people in our hospitals and 54,000 in the community each year. Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together. Take a look at our Consultant Clinical Forensic Psychologist Video Take a look at our Clinical Associate Psychologist Video Detailed job description and main responsibilities Please refer to the attached job description for the full details on the responsibilities and person specification We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one. Person specification Knowledge and Skills Essential criteria<ul><li>Ability to comprehend and communicate verbally and in writing highly complex and sensitive information in a manner appropriate to a range of settings and audiences, including complex highly emotive situations and those with significantly impaired communication capacities.</li> <li>Ability to analyse and manage complex multi-factorial clinical information from a range of sources integrating it into a formulation utilising a variety of psychological perspectives.</li> <li>Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group and mental health.</li> <li>Ability to organise own workload effectively, prioritising a complex range of tasks and responsibilities to meet agreed deadlines.</li> <li>Adequate keyboard skills and sound understanding of I.T. packages</li> </ul>Desirable criteria<ul><li>High level knowledge of the theory and practice of at least two specialised psychological therapies</li> </ul>Training, Qualifications and Registration Essential criteria<ul><li>Achieved grade will refer to JD depending if Psychologists or Psychotherapists</li> </ul>Desirable criteria<ul><li>Achieved grade</li> </ul>Experience Essential criteria<ul><li>Experience working as a qualified specialist psychologist / psychotherapist for a minimum of six years in the NHS, including substantial post-qualification experience within the speciality where the post is located.</li> <li>Experience of minimum of 100 hours specialist clinical supervision in this area of practice</li> <li>Experience of providing supervision on psychological work to MDT staff &amp; psychological practitioners.</li> <li>Experience of working successfully in a multi-disciplinary team context, providing clinical leadership and promoting effective team working.</li> <li>Experience of managing applied/assistant psychologists and psychological therapists</li> <li>Experience of facilitating reflective practice, post incident debriefs and complex case discussions</li> </ul>Important Information: In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment. Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful. Probation Period. New employees external to the trust are subject to a six-month probationary period. To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner. Production of false or forged documents/qualifications in

Kent & Medway NHS & Social Care Partnership Trust

Kent and Medway Mental Health NHS Trust

Careers at Kent & Medway Mental Health NHS Trust

Consultant Psychologist/Psychotherapist and Clinical Lead

Bannister Farm, 220 Longmeanygate, Leyland Lancashire PR26 7TB, United Kingdom Priory Stockton Hall is looking to recruit a number of Healthcare Assistantsto join their team. These are full-time roles, 32.25 or 37.5 hours per week. Annual Salary: £25,810.79 / Hourly Pay rate: £13.20 This role includes a mix of day and night shifts - Weekend &amp; Bank holiday work included. Day Shifts - 7:25 am - 7:45 pm / Night shifts - 7:25 pm - 7:45 am The rota will be 3 months of day shifts and 1 month of night shifts. A healthcare qualification or experience is desirable but not essential. We are also looking for individuals with transferable skills from customer-facing roles or recent graduates who have completed their studies in a relevant field. We seek individuals who display the right values and behaviours to make a positive difference in people's lives. If you're interested in forensics or psychology, Stockton Hall offers excellent hands-on experience in these fields. There's also a wealth of learning and development opportunities available, along with promising career pathways. It's a great place to grow and deepen your understanding within mental health and forensic. Priory Stockton Hall is a long-serving medium secure hospital based in a quiet but well-connected village near the historic city of York. It serves the local Provider Collaborative and multiple National Collaboratives, and has had a long-running record of successful patient pathways. We model our service provision on the NHS secure service specification for medium and low secure services, ensuring our patients are given the highest quality of care to enable quick and smooth transitions into local services, wherever possible. What you'll be doing You will be part of a compassionate team who are committed to our patients wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. As a Healthcare Assistant, you will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients.<ul><li>Observes and monitors the wellbeing of patients ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff/the primary nurse and documented as appropriate. </li><li>Provide specific interventions with patients as delegated by a Registered Nurse, and following training and competency attainment. Such interventions include Observation and Engagement with Patients, escorting patients on leave, and being involved in de-escalation and management of violence and aggression. </li><li>Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team. </li><li>Participate in regular ward meetings and attend other meetings as requested. </li><li>To assist in the maintenance of stock levels, including pharmaceutical products. </li><li>To assist in the maintenance of ward cleanliness and tidiness and adhere to infection control policy and procedures at all times. </li><li>Develops and maintains a good professional relationship with patients, colleagues and visitors responding promptly and courteously to requests and enquiries. </li><li>Help promote and maintain an environment conducive to meeting the needs of the patient and carers. </li><li>Ensure service users are gaining a quality service that is value for their money. </li><li>To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the ward are greeted and assisted in a welcoming and supportive manner. </li></ul>What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate: <ul><li>Excellent interpersonal skills and a caring nature </li><li>Empathy, understanding and patience </li><li>Ability to work on your own and as part of a team </li><li>Ability to understand and follow policies and procedure </li><li>The ability to anticipate and respond to challenges </li><li>Competent in verbal and written English </li><li>A healthcare qualification is desirable, but not essential </li></ul>To be considered for this role, we require you to have the right to work in the UK. What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. Healthcare benefits<ul><li>Free on-site parking</li><li>Supplemented meals</li><li>25 days annual leave plus bank holidays</li><li>Birthday Holiday - Your Birthday as an extra days annual leave</li><li>Contributory pension scheme</li><li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and private healthcare</li><li>Access to development opportunities</li><li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li><li>Leadership &amp; management development</li><li>Long service award</li><li>Refer a friend bonuses</li></ul>Company Description Priory Adult Care is the UK's leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we accommodate. With community-based residential care settings, as well as a network of supported living services, we support adults over the age of 18 with autism, dementia, learning disabilities, mental health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge. We also offer a range of residential and nursing care settings for older people with varying levels of need.   At Priory, you'll have the opportunity to be part of something special. A closeknit, supportive and diverse team who help to make a real difference to people's lives.  We offer full training and numerous pathways into senior and leadership position to help you shape your career with us. Our roles can be full or part time with a variety of shift patterns available, including weekdays and weekends.   Disclosure All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.   We are an equal opportunities employer. INDHP1

Priory

Careers at Priory

Healthcare Assistant

Hook, Hampshire, Hampshire Engla RG27, United Kingdom Priory Hospital Mildmay Oaks is looking to recruit a Healthcare Assistant to join their team. This is a full time role. Pay rate: £25,810 per annum This role includes a mix of day and night shifts - Day Shifts - 7:30 am - 8:00 pm Night shifts - 7:30 pm - 8:00 am Weekend &amp; Bank holiday work included. Set in a semi-rural location in Hook, Hampshire, and surrounded by oak trees, Priory Hospital Mildmay Oaks supports the NHS by providing low secure services and specialist learning disability and autism spectrum support for both male and female patients. We also offer adult and child and adolescent mental health services (CAMHS) across our single-person, bespoke therapeutic placements (BTPs). What you'll be doing You will be part of a compassionate team who are committed to our patients wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. As a Healthcare Assistant, you will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients.<ul><li>Provides practical support and responsive care to patients who require assistance with intimate personal needs such as dressing, bathing and toileting activities ensuring that such activities comply with procedures and the relevant healthcare legislation. </li><li>Observes and monitors the wellbeing of patients ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff/the primary nurse and documented as appropriate. </li><li>Provide specific interventions with patients as delegated by a Registered Nurse, and following training and competency attainment. Such interventions include Observation and Engagement with Patients, escorting patients on leave, and being involved in de-escalation and management of violence and aggression. </li><li>Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team. </li><li>Participate in regular ward meetings and attend other meetings as requested. </li><li>To assist in the maintenance of stock levels, including pharmaceutical products. </li><li>To assist in the maintenance of ward cleanliness and tidiness and adhere to infection control policy and procedures at all times. </li><li>Develops and maintains a good professional relationship with patients, colleagues and visitors responding promptly and courteously to requests and enquiries. </li><li>Help promote and maintain an environment conducive to meeting the needs of the patient / relatives and carers. </li><li>Ensure service users are gaining a quality service that is value for their money. </li><li>To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the ward are greeted and assisted in a welcoming and supportive manner. </li></ul>What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate: <ul><li>Excellent interpersonal skills and a caring nature </li><li>Empathy, understanding and patience </li><li>Ability to work on your own and as part of a team </li><li>Ability to understand and follow policies and procedure </li><li>The ability to anticipate and respond to challenges </li><li>Competent in verbal and written English </li><li>A healthcare qualification is desirable, but not essential </li></ul>To be considered for this role, we require you to have the right to work in the UK. What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. Healthcare benefits<ul><li>Free on-site parking</li><li>25 days annual leave plus bank holidays</li><li>Birthday Holiday - Your Birthday as an extra days annual leave</li><li>Contributory pension scheme</li><li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and private healthcare</li><li>Access to development opportunities</li><li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li><li>Leadership &amp; management development</li><li>Long service award</li><li>Refer a friend bonuses</li></ul>Company Description Priory Adult Care is the UK's leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we accommodate. With community-based residential care settings, as well as a network of supported living services, we support adults over the age of 18 with autism, dementia, learning disabilities, mental health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge. We also offer a range of residential and nursing care settings for older people with varying levels of need.   At Priory, you'll have the opportunity to be part of something special. A closeknit, supportive and diverse team who help to make a real difference to people's lives.  We offer full training and numerous pathways into senior and leadership position to help you shape your career with us. Our roles can be full or part time with a variety of shift patterns available, including weekdays and weekends.   Disclosure All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.   We are an equal opportunities employer. INDHP1

Operations Manager - Service Delivery (Integrated Urgent Care) About the Role We're looking for a confident, resilient and hands on Operations Manager - Service Delivery to join our Integrated Urgent Care (IUC) division. This is a pivotal leadership role, responsible for overseeing the day-to-day delivery of urgent care services across NHS 111, Clinical Assessment Services and face-to-face provision. Reporting into the Head of Service Delivery, you'll lead through a team of Team Managers, providing clear direction, strong governance and visible leadership across services. You'll play a key role in stabilising performance, driving consistency and ensuring our services meet contractual, quality and performance standards, while always keeping patient experience and safety at the forefront. This is a hands-on, service-led role, suited to someone who can confidently manage complexity, challenge constructively and bring clarity, structure and pace to service delivery. You'll work closely with clinical, quality, people and system partners to continuously improve outcomes for our patients and colleagues. What You'll Be Doing<ul><li>Providing strong, visible leadership across Integrated Urgent Care services, with a regular on-site presence</li><li>Leading and supporting Team Managers to deliver safe, effective and high-quality services</li><li>Ensuring contractual, performance and quality standards are consistently met across all services</li><li>Using operational data and reporting to drive performance improvement and maintain tight governance</li><li>Taking ownership of service delivery challenges, addressing performance, conduct and capability issues where required</li><li>Working closely with clinical leads, quality teams and senior colleagues to deliver service improvements and new pathways</li><li>Managing operational rotas and budgets, balancing people, quality, performance and financial priorities</li><li>Representing IC24 at external meetings and building effective relationships across the Integrated Care System</li><li>Participating in the IC24 on-call rota as required</li></ul>About You You're a strong, credible operational leader who brings confidence, resilience and clarity to complex service environments. You're comfortable setting expectations, driving performance and accountability, while remaining supportive, fair and people-focused. We're looking for someone who is:<ul><li>Experienced in an operational management role within a complex, fast-paced environment</li><li>Confident leading managers and multi-layered teams, including remote workforces</li><li>Highly operational, process-driven and able to bring structure across multiple service strands</li><li>Skilled at using performance data to drive improvement and decision-making</li><li>Calm under pressure, resilient and decisive, with strong problem-solving skills</li><li>An effective communicator who can build relationships and influence at all levels</li><li>Passionate about service delivery, quality and patient experience</li><li>Experienced within healthcare, urgent care or public services or able to demonstrate strong transferable leadership skills from a commercial or non-healthcare operational background</li></ul>Why IC24? IC24 is a not-for-profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East of England. Every pound we make is reinvested into our services, our people and the communities we serve. At IC24, you'll find:<ul><li>A values-led organisation focused on innovation, care, respect and excellence</li><li>The opportunity to make a real impact on urgent care delivery and patient outcomes</li><li>A supportive senior leadership team with a strong focus on quality and governance</li><li>Opportunities to influence service design, improvement and system working</li><li>A culture that values clarity, accountability and strong leadership</li></ul>Additional Information<ul><li>Location: Ashford, Ipswich or Norwich</li><li>Hours: 37.5 hours per week with flexibility for unsociable hours including evenings, nights, weekends and bank holidays</li><li>DBS: Enhanced DBS check with barred list checks required</li></ul>Benefits:<ul><li>Annual Salary up to £49,016.29 per annum DOE</li><li>NHS Pension Scheme</li><li>Generous annual leave entitlement plus bank holidays</li><li>Flexible and hybrid working options</li><li>Ongoing learning and development opportunities</li><li>Free 24/7 independent counselling service</li><li>Access to Blue Light Card and NHS Discount Schemes</li><li>Membership to our reward and discount platform</li></ul>Ready to Make a Difference? If you're an experienced Operations Manager with a passion for service delivery, strong leadership and improving urgent care services, we'd love to hear from you. We celebrate brave ideas and brave people. Visit careers.ic24.org.uk to apply. Equal Opportunities &amp; Safeguarding We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team

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