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Private Patient Co-ordinator | Customer Service | Abergele Clinic| Part Time | Flexible working hours | 22.5 hours per week Spire Abergele Clinic is one of North Wales' leading private clinics and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology. The high-profile role is in place to support patients and consultant colleagues in both Spire Abergele and Spire Harrogate Clinics, navigate suitable private pathways and treatment options. The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion of warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing 'outstanding personalised care.' Please note that if successful with the role you would need to travel to Harrogate for training during the induction period, this would be for a maximum of 5 days. Duties and Responsibilities: <ul> <li>Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients</li> <li>Converting enquiries to outpatient appointments</li> <li>Meeting team and individual targets relating to conversion, revenue and appointments</li> <li>Attending patient information events to represent Spire Healthcare and our services</li> <li>Learning skills required to assist in outpatient appointments team as and when required</li> <li>Providing customers with excellent after-sales service</li></ul> Who we're looking for: <ul> <li>Excellent interpersonal skills</li> <li>Confident with face to face interactions</li> <li>Self motivated with a can-do attitude</li> <li>First-rate organisational skills and attention to detail</li> <li>A good grasp of standard IT packages (eg Microsoft Outlook, Excel &amp; ideally CRM or SAP, although these are not essential</li> <li>High level of customer service</li> <li>Experience in sales </li></ul> Hours: Part time. Working hours 22.5 hours between office hours, we are flexible with these hours. There would be an expectation to do monthly events (max of 2) with late finishes. Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: <ul> <li>35 days annual leave inclusive of bank holidays</li> <li>Employer and employee contributory pension with flexible retirement options</li> <li>'Spire for you' reward platform - discount and cashback for over 1000 retailers</li> <li>Free Bupa wellness screening</li> <li>Private medical insurance</li> <li>Life assurance</li></ul> Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: <ul> <li>Driving clinical excellence</li> <li>Doing the right thing</li> <li>Caring is our passion</li> <li>Keeping it simple</li> <li>Delivering on our promises</li> <li>Succeeding and celebrating together</li></ul> Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For further information about this role or for an informal conversation about the range of career options available with Spire please contact <a href="mailto:Michelle.Hutchison@spirehealthcare.com" target="_blank">Michelle.Hutchison@spirehealthcare.com</a> For us, it's more than just treating patients; it's about looking after people.

Spire Healthcare

Careers at Spire Healthcare

Private Patient Coordinator

Private Patient Co-ordinator | Customer Service | Private Hospital | Bristol | Full-time &amp; Permanent Spire Bristol Hospital is looking to recruit a Private Patient Co-ordinator who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a full time, permanent basis. Experience of sales, telephony and/or a customer contact centre would be an advantage. This is a Full Time on site role conducting face to face meetings with consultants and patients. Please note that if successful with the role you would need to travel to Cardiff for 2 weeks training at the start of the role. Duties and Responsibilities: <ul> <li>Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients</li> <li>Converting enquiries to outpatient appointments</li> <li>Meeting team and individual targets relating to conversion, revenue and appointments</li> <li>Attending patient information events to represent Spire Healthcare and our services</li> <li>Learning skills required to assist in outpatient appointments team as and when required</li> <li>Providing customers with excellent after-sales service</li></ul> Who we're looking for: <ul> <li>Excellent interpersonal skills</li> <li>Confident with face to face interactions</li> <li>Self motivated with a can-do attitude</li> <li>First-rate organisational skills and attention to detail</li> <li>A good grasp of standard IT packages (eg Microsoft Outlook, Excel &amp; ideally CRM or SAP, although these are not essential</li> <li>High level of customer service</li> <li>Experience in sales or a contact centre-based role ideal but not essential</li></ul> Hours: Full-time. Working hours are 37.5 hours on a rota between 8am - 6pm plus 1-2 days per week late start, 8pm finish. Plus monthly events (average 2) with late finishes. Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: <ul> <li>35 days annual leave inclusive of bank holidays</li> <li>Employer and employee contributory pension with flexible retirement options</li> <li>'Spire for you' reward platform - discount and cashback for over 1000 retailers</li> <li>Free Bupa wellness screening</li> <li>Private medical insurance</li> <li>Life assurance</li></ul> Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: <ul> <li>Driving clinical excellence</li> <li>Doing the right thing</li> <li>Caring is our passion</li> <li>Keeping it simple</li> <li>Delivering on our promises</li> <li>Succeeding and celebrating together</li></ul> Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard <a href="mailto:mark.ballard@spirehealthcare.com" target="_blank">mark.ballard@spirehealthcare.com</a> For us, it's more than just treating patients; it's about looking after people. About Us Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Private Patient Co-ordinator

Bank Private Patient Coordinator | Private Hospital | Flexible Working | Bank | Liverpool | Competitive Hourly Rate Spire Liverpool is currently looking to recruit for a Private Patient Sales Advisor to work on a flexible working basis. This is a fantastic opportunity to join a dynamic and friendly team. Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. As Private Patient Coordinator, you will support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing 'outstanding personalised care.' Duties and responsibilities (not limited to): <ul> <li>Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking by providing a timely and conscientious service</li> <li>Through a consultative approach proactively convert patients post consultation to imaging, physiotherapy or surgical admission depending on their need ensuring patients get the treatment they need within the Spire network</li> <li>Support Patient Service Centres at peak times specifically with the follow up of quotes</li> <li>Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate</li> <li>Work with closely with consultants and medical administration teams to follow up and inform patients as to the next steps in their care</li> <li>Support patients in the navigation of Insured (PMI) pathways where your skills will support a smooth patient pathway within the Spire Network this may include supporting patients to get preauthorisation</li> <li>Support patients requiring specialised services find the right part of the Spire network for their care to ensure continuity for the patient and retention for Spire </li></ul> Who we're looking for <ul> <li>Strongly customer centric</li> <li>Face to face customer experience</li> <li>Comfortable handling sensitive conversations</li> <li>Confident approach to handing a variety of systems</li> <li>Enjoys working in a collaborative, fast paced team environment</li> <li>Be able to work effectively a national sales framework whilst focussing the needs of the local population</li> <li>Strong communication skills, demonstrating an ability to positively lead teams across multiple locations</li></ul> Benefits <ul> <li>Bank colleagues are paid weekly</li> <li>We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave</li> <li>Free uniform</li> <li>Free DBS</li> <li>Full induction, including mandatory training updates</li> <li>Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team</li></ul> We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

3 Patient Coordinator Full time Jobs