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Civil Enforcement Officer

Location: Romford
Pay Rate : £16.28 PAYE Inclusive of holiday pay
Duration of booking: Full-Time Temporary - Ongoing
Working Pattern: Shift-based, including weekends and bank holidays
Sector: Public, Highways, Traffic & Parking

Based: Onsite

Are you passionate about keeping our streets safe, accessible, and fairly used? Our client is seeking a dedicated and resilient Civil Enforcement Officer (CEO) to join our Highways, Traffic & Parking team. This is your opportunity to contribute to the efficient operation of our borough's parking systems and help improve local transport and road safety.

Key Responsibilities

As a Civil Enforcement Officer, you will:

• Patrol on and off-street parking areas on foot, by pedal cycle, or using a Council vehicle.
• Issue Penalty Charge Notices (PCNs)in accordance with relevant legislation, policies, and procedures.
• Maintain accurate records using handheld equipment and body-worn cameras.
• Respond to public enquiries in a courteous and respectful manner, even in challenging situations.
• Report signage issues, abandoned vehicles, and other hazards.
• Attend briefings, provide witness statements, and contribute to investigations where required.
• This post is subject to a Basic Disclosure (DBS) check
• Has a good working knowledge of parking legislation and at least 2 years' experience in civil parking enforcement.
• Demonstrates excellent communication and customer service skills, especially in conflict resolution.
• Is confident working independently and as part of a team.
• Is physically able to work outdoors in all weather conditions for extended periods.
• Is comfortable using handheld enforcement equipment and software.
• Holds a clean driving licence and/or valid CBT certificate (desirable).
• Has knowledge of health and safety best practices in lone-working environments.
• Possesses a basic DBS certificate or is willing to obtain one.

Competencies You'll Need

• Communicate openly and clearly.
• Deliver excellent customer service with a solutions-focused attitude.
• Remain dependable and detail-oriented under pressure.
• Adapt to change with a flexible and proactive mindset.
• Treat others with respect and act with integrity at all times.