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Therapy Services Administrator Department: Site Support Roles Employment Type: Permanent - Full Time Location: Priory Hospital North London Compensation: £25,783 / year Description Priory Hospital North London is looking to recruit a Therapy Service Administrator to join the team. This is a full time 37.5 hours role. Located in London, in a peaceful and secluded part of Southgate, Priory Hospital North London is set within a striking Grade I listed building, overlooking beautiful parklands. It's one of the UK's leading centres for the treatment of a range of mental health difficulties, Since North London first opened its doors in 1986, we have worked tirelessly to establish our excellent reputation as a specialist provider of mental health care. What you'll be doing You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.<ul> <li>Coordinate appointment scheduling and manage patient referrals to ensure smooth service delivery.</li> <li>Maintain accurate and up-to-date patient records and therapy documentation in compliance with data protection policies.</li> <li>Provide administrative support to therapists and management, including preparing reports and handling correspondence.</li> <li>Act as the first point of contact for patients and external stakeholders, delivering excellent customer service.</li> <li>Assist with the organization of team meetings, training sessions, and service audits.</li> </ul> You can find additional information in the attached job description. What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate will have previous experience in an administrative or clerical role, preferably within a healthcare or therapy service environment. Strong organizational skills, attention to detail, and the ability to manage competing priorities are essential. Excellent communication and interpersonal skills are required to liaise effectively with patients, clinical staff, and external partners. Proficiency in using healthcare management systems and standard office software is expected. A flexible, proactive approach and a commitment to maintaining confidentiality and data protection standards are key. For more information about the role, you can email <a href="mailto:AndreaStroyd@priorygroup.com" target="_blank">AndreaStroyd@priorygroup.com</a> What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. <ul> <li>Free on-site parking</li> <li>Birthday Holiday - your birthday as an extra days annual leave</li> <li>Enhanced maternity pay</li> <li>Contributory pension scheme</li> <li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)</li> <li>Access to development opportunities</li> <li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li> <li>Leadership &amp; management development</li> <li>Long service award</li> <li>Refer a friend bonuses</li> </ul> Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

Priory

Careers at Priory

Therapy Services Administrator

Are you experienced in the full Order-to-cash cycle and confident in financial systems and accounting principles? You will play a pivotal role in ensuring accurate billing, effective credit control and timely collections. This is a newly formed team, offering a unique opportunity to shape its direction and impact. We're looking for an innovative, ambitious self-starter, eager to contribute new ideas. Your input will help define best practices and drive continuous improvement across the Accounts Receivable function. Key Responsibilities Invoicing &amp; Billing <ul> <li> Generate and issue invoices accurately and in accordance with contractual terms. </li> <li> Ensure timely delivery of invoices via appropriate channels (email, portals, etc). </li> <li> Collaborate with internal teams to validate billing data and resolve discrepancies. </li> <li> Maintain detailed records of billing activities and adjustments. </li> </ul> Query Management <ul> <li> Serve as the primary contact for billing-related queries from customers and internal stakeholders. </li> <li> Investigate and resolve discrepancies promptly to maintain customer satisfaction. </li> <li> Escalate unresolved issues to senior stakeholders as needed.</li> </ul> Credit Control <ul> <li> Take full ownership of the credit control process to support optimal cash flow. </li> <li> Proactively collect outstanding balances with customers and manage aged debt. </li> <li> Build strong customer relationships to facilitate timely payments. </li> <li> Negotiate repayment plans and resolve disputes professionally. </li> <li> Maintain accurate records of communications and commitments. </li> <li> Collaborate with internal teams to reduce debtor days and improve performance. </li> </ul> Reporting &amp; Reconciliation <ul> <li> Reconcile customer accounts and ensure accurate allocations. </li> <li> Support month-end and year-end close processes. </li> <li> Provide regular updates on debtor status and risk exposure. </li> <li> Recommend improvements to enhance credit control effectiveness. </li> </ul> Compliance &amp; Audit <ul> <li> Ensure adherence to internal controls and regulatory requirements. </li> <li> Support audits with timely documentation and clear explanations. </li> <li> Contribute to the development of AR policies and procedures. </li> </ul> What you will get: <ul> <li> Competitive Annual Salary </li> <li> The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! </li> <li> Wellbeing support and activities to help you maintain a great work-life balance. </li> <li> 24 hour GP Service to ensure you are the best you can be </li> <li> Career development and training to help you achieve your career goals. </li> <li> Pension contribution to secure your future. </li> <li> Life Assurance for added peace of mind. </li> <li> Enhanced Maternity Package so you can truly enjoy this special time. </li> </ul> There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities &amp; Autism, Children &amp; Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. #HO

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Accounts Receivable Specialist

Bookings Administrator | Sheffield | Fixed Term | Full Time | Excellent Benefits | Competitive Salary Spire Claremont Hospital has an opportunity for a Bookings Administrator to join our team, on a fixed Term basis. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times. Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the south west of Sheffield city centre. Claremont Hospital has 42 beds, three laminar flow theatres, 13 consulting rooms, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services. Contract Type: Permanent Job Purpose To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. Overall Responsibilities <ul> <li> Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP &amp; HMS). </li> <li> Plan theatre lists for Consultants. </li> <li> Build positive working relationships with our Consultants and their secretaries to ensure facilitation of an efficient and effective administration service to all stakeholders. </li> <li> Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held. </li> <li> Maintain departmental electronic and manual filing systems accurately. </li> <li> Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments. </li> <li> Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives. </li> <li> Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. </li> <li> Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies. </li> <li> Undertake any training or development as required to acquire skills and knowledge to undertake role competently. </li> <li> Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. </li></ul> Qualifications and Training Good standard of secondary education with demonstrable literacy and numeracy skills. Experience Track record of successful delivery in a similar role, in an office and / or customer service environment. Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: <ul> <li> 35 days annual leave inclusive of bank holidays </li> <li> Employer and employee contributory pension with flexible retirement options </li> <li> 'Spire for you' reward platform - discount and cashback for over 1000 retailers </li> <li> Private medical insurance </li> <li> Life assurance </li> <li> Health Assessment </li> <li> Employee Assistance Programme </li> <li> Free DBS </li></ul> Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: <ul> <li> Driving clinical excellence </li> <li> Doing the right thing </li> <li> Caring is our passion </li> <li> Keeping it simple </li> <li> Delivering on our promises </li> <li> Succeeding and celebrating together </li></ul> We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For more information please contact Lyndsay Young on lyndsay.young@spirehealthcare.c

Spire Healthcare

Careers at Spire Healthcare

Bookings Administrator FTC

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