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Job Description: Admissions Officer Cromwell Hospital, London SW5 0TU 6 month Fixed-Term contract/ Secondment Salary: £30,500 a year + fantastic benefits Full time - 37.5 hours/week (Rotational Shifts Monday to Friday between 8am-8pm) We make health happen. Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers every day. Role Overview As an Admissions Officer, you will play a vital role in shaping the patient journey, ensuring smooth, stress-free admissions while contributing to operational excellence. This role offers an opportunity to develop expertise in patient coordination, financial administration, and healthcare governance within a world-class hospital environment. You will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times. You'll help us make health happen by:<ul><li>Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.</li><li>Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.</li><li>Receive all inpatient and day case bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information Systems</li><li>Allocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teams</li><li>Facilitate preadmission clinic bookings and any subsequent queries. </li><li>Provide quotes for all self pay bookings and any requests sent via email or received by phone.</li><li>Conduct courtesy call/email to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.</li><li>Meet &amp; greet patients at preadmission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed.</li><li>Visit patients in their room where necessary to collect registration form, required information or payment.</li><li>Always assist with monitoring accounts length of stay and discharge to ensure fully financially covered. Keep patients informed of costs where applicable.</li></ul>Key Skills / Qualifications needed for this role:<ul><li>Administration experience in a hospital or healthcare setting</li><li>Excellent communication skills</li><li>Organisational skills</li><li>Attention to detail</li><li>Able to work on own initiative, prioritise work and meet deadlines.</li><li>Good timekeeping but prepared to be flexible.</li></ul>Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more:<ul><li>25 days holiday, increasing through length of service, with option to buy or sell</li><li>Bupa health insurance as a benefit in kind</li><li>An enhanced pension plan and life insurance</li><li>Onsite gyms or local discounts where no onsite gym available</li><li>Various other benefits and online discounts</li></ul>Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London

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Admissions Officer

Admissions Manager Department: Senior Management and Leadership Employment Type: Permanent - Full Time Location: Priory Hospital Roehampton Compensation: £35,000 / year Description Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review. Priory Hospital Roehamptonis looking to recruit an Admissions Manager to join the team. This is afull time 37.5 hoursrole. Priory Hospital Roehampton, a registered hospital in London, is a welcoming and highly respected rehab facility, offering expert mental health and addiction treatment. We support people facing a wide range of mental health challenges, providing specialist care for depression, anxiety and addictions. Our team offers tailored treatment for substance addictions, including alcohol, cocaine and heroin, as well as behavioural addictions like gambling. We also provide outpatient support for adults with eating disorders. For young people, we have a dedicated young people's mental health inpatient service across two specialist wards - Richmond Court and Kingston Court - where we provide expert care in a supportive environment. What you'll be doing You'll be part of a dedicated and compassionate leadership team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.<ul> <li>Lead a team of Admissions Officers, to ensure patients are admitted to hospital efficiently and smoothly, including confirmation that all funding is in place.</li> <li>To ensure efficient revenue capture, oversees control of debt management and collection of funds in line with Priory policy and processes.</li> <li>Ensures all patients have a positive customer service experience when interacting with the team.</li> <li>Greets new patients, as well as their families on or shortly after admission, ensuring that any necessary documentation is completed at this time. </li> <li>Liaise with consultant and medical secretaries to ensure private medical insurance is in place prior to admission and is maintained through their stay. </li> <li>Updates patient details within Priory systems, ensuring accuracy of all data input. </li> <li>Develops working relationships with internal stakeholders, insurance companies, GPs, bed managers, etc., ensuring that requests are dealt with promptly and efficiently.</li> <li>Ensure bed management kept up to date and communicated. </li> <li>Interacts positively with other hospital departments, consultants and leaders such as SMT offices, Ward Managers and Therapy Leads</li> </ul>You can find additional information in the attached job description. What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate will possess a good standard of general education, including GCSEs or equivalent qualifications in Maths and English. The ideal candidate will have experience of working in a similar leadership role, in a healthcare setting. Experience in an Admissions, Bed Management, or similar clinical administrative role is required, with healthcare experience being desirable. Additionally, the candidate should have a proven ability to manage their own workload in a fast-paced and constantly changing environment. They should be competent in using software such as Microsoft Office and demonstrate a high standard of written and verbal communication skills. Responsiveness to time-critical situations, strong time management, and the ability to prioritise and multitask effectively are essential. For more information about the role, you can email <a href="mailto:SarahThorn@priorygroup.com" target="_blank">SarahThorn@priorygroup.com</a> What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. <ul> <li>Free on-site parking</li> <li>Birthday Holiday - Your Birthday as an extra days annual leave</li> <li>Enhanced maternity pay</li> <li>Contributory pension scheme</li> <li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)</li> <li>Access to development opportunities</li> <li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li> <li>Leadership &amp; management development</li> <li>Long service award</li> <li>Refer a friend bonuses</li> </ul> Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

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Admissions Manager

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