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Job Description: Administrator/Receptionist London Euston Bupa Health Clinic, London NW1 2PL Fixed Term - Full time, 40 hours a week. Monday to Friday across shifts between 07:00-18:00 (with very occasional Saturdays) £29.300 per annum plus excellent benefits We make health happen: At our London Euston Bupa Health Clinic we offer a range of services to include; Mammograms, Physio and Musculoskeletal appointments to name a few. Our services and treatments are available to everyone - not just those with health insurance. We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us. You'll help us make health happen by: You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include;<ul><li>Undertake duties in accordance with departmental policies and procedures</li><li>To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are arrived" in a department.</li><li>Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital's Service Vision Every Patient is a VIP".</li><li>Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.</li><li>Provide efficient and effective administrative support during our user's clinics or tests, or procedures.</li><li>Deal with letters of guarantee and liaise with insurance companies and Embassies as required.</li><li>Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner</li><li>Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.</li><li>Implement manual procedures during computer downtime and transfer information when system is reinstated.</li><li>Make follow-up bookings for patient after the appointment.</li><li>Assist patient with booking further tests or consultations</li></ul>Key Skills / Qualifications needed for this role:<ul><li>Excellent communication (Written and Verbal)</li><li>Deliver an outstanding Customer Service each and every time</li><li>Good knowledge of excel and word</li><li>Well organised, reliable and have a proactive attitude</li><li>Knowledge of Medical Terminology (desirable)</li></ul>Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:<ul><li>25 days holiday per year, pro rata to your contract.</li><li>Access to a range of services to support your physical and mental wellbeing</li><li>Fixed term benefits allowance</li><li>Access to our confidential employee assistance</li></ul>Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration Locations: Clinic - London Euston

Bupa

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Administrator / Receptionist

Job Description: Administrator / Receptionist Location: Manchester, M22 Contract: Permanent -Part Time - 30 hours a week Hours: Monday - Friday, flexibility required across opening hours 7:00am - 8:00pm Salary: Competitive salary + great Bupa benefits We make health happen. Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview We are recruiting for reliable Administrator/ Receptionist with exceptional customer services skills and an approachable professional manor to join our established team. You will show flexibility (working in the reception and back office). You will be the first point of to all of our customers and visitors. You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. You'll help us make health happen by:<ul><li>Completing all reception administrative tasks accurately and efficiently</li><li>Offering an outstanding customer service experience</li><li>Contributing fully to the team and the team goals</li><li>Ensuring compliance with all operational control standards i.e. quality standards, clinical governance, and legal requirements</li><li>Ensuring safety of yourself, colleagues, and customers while in the centre</li></ul>Key Skills / Qualifications needed for this role:<ul><li>Administration experience</li><li>Proven experience of delivering customer services to an exceptionally high standard</li><li>Good communication and strong interpersonal skills.</li><li>Excellent telephone manner</li><li>Excellent organisational skills and attention to detail.</li><li>Able to work on own initiative, prioritise work and meet deadlines.</li><li>Good timekeeping but prepared to be flexible.</li><li>Ability to work under pressure and remain calm.</li><li>Natural ability to empathise with patients and demonstrate a genuine care.</li></ul>Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:<ul><li>Bupa health insurance as a benefit in kind</li><li>An enhanced pension plan and life insurance</li><li>Annual Health Services Bonus Scheme</li><li>Support with travel costs via a season ticket loan or cycle2work</li><li>Various other benefits and online discounts#</li></ul>Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Part time Job Area: Administration Locations: Clinic - South Manchester

Bank Switchboard Operator | Private Hospital | Bank | St Mellons Our new Patient Support Centre based in St Mellons is recruiting for a Bank Switchboard Operator to join their team on a zero-hours contract. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems The Switchboard Operator is the first point of contact for many patients and healthcare professionals. Managing all incoming and outgoing telephone communications, ensuring calls are handled efficiently, courteously, and in line with hospital protocols, the role is an advocate of excellent customer care whilst working as a team. To make a positive difference to our patients lives through outstanding personalised care. Duties and Responsibilities <ul> <li>Operating the central switchboard system to manage internal and external calls for multiple hospital sites.</li> <li>First point of contact for all switchboard telephone communications, directing calls to appropriate Spire Healthcare hospital staff/departments/key stakeholders.</li> <li>Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, to facilitate smooth communication minimising missed calls.</li> <li>Escalate technical issues or service disruptions to IT or telecoms support teams.</li> <li>In the event of emergency situations responsible for initiating emergency call procedures (e.g. fire, major incident).</li></ul> Who we're looking for <ul> <li>Excellent verbal communication and interpersonal skills.</li> <li>Ability to remain calm and focused under pressure, especially during emergencies.</li> <li>Enthusiastic, self-motivated, able to prioritise and work accurately under pressure.</li> <li>Strong attention to detail and ability to multitask in a fast-paced environment.</li> <li>Commitment to maintaining confidentiality and adhering to data protection regulations.</li> <li>IT literate with the ability to learn new systems quickly.</li></ul> Desirable: <ul> <li>Previous experience in a switchboard or call centre environment is highly desirable.</li> <li>Proficient in using telephone systems.</li> <li>Experience of working in a hospital environment</li> <li>Proficiency in Microsoft Office, particularly Word, Outlook and Excel.</li></ul> Working Hours: Shift-work between Monday-Friday. No minimum amount of shifts required to work per week. Contract Type: Bank, Zero-Hour contract Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: <ul> <li>Bank colleagues are paid weekly</li> <li>We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave</li> <li>Save an average of £50 per month with our free onsite car park</li> <li>Access to Spire Healthcare pension</li> <li>Free uniform</li> <li>Free DBS</li> <li>Full induction, including mandatory training updates</li> <li>Opportunities for further training and progression into permanent posts</li> <li>Knowledge, support and guidance through your recruitment journey from Spire's specialist resourcing team.</li></ul> Please see the attached benefits leaflet for more information. We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare

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Bank Switchboard Administrator

3 Admin Receptionist Jobs in United Kingdom