Ward Clerk - Lister

Detailed job description and main responsibilities
Admitting, discharging and transferring patients onto Bed Management System. Reviewing EDNS (as required) and ensuring patients' personal details are up-to date and correctly entered onto the OASIS/PAS System. Inputting and amending Bed Occupancy System for Nursing Staff
Liaising with General Office regarding patients' pensions/benefits
Arranging appointments for Outpatient clinics as directed
Preparing of patients EDN's and admittance notification for GP's for completion by medical staff
Arranging completion and issue of medical certificates for sickness benefits purposes
Arranging ambulance transportation where authorised
Ordering and maintaining ward stationery and supplies
Receiving telephone calls, taking and relaying messages and referring calls as appropriate
Answering patients and relatives general enquiries and assisting them with any problems throughout their stay
Welcoming visitors
Supporting the ward manager, Senior Nurse and Management Team

Person specification

Qualifications

Essential criteria

• Educated to GCSE level including English or equivalent qualification/experience

Skills

Essential criteria

• Excellent communication skills - written and verbal
• Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
• Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
• Computer literate including ability to use Microsoft packages such as Excel

Other Attributes

Essential criteria

• Ability to empathise with patients and carers and to provide a caring environment to aid communication
• Ability to work on own initiative and to work within a team
• Maintenance of patient confidentiality at all times
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• Attention to detail
• Flexible and adaptable to change to meet the needs of the service

Values

Essential criteria

• Exhibits behaviours in line with Trust Values: BEST

Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.
After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.
If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.
We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.