Team Administrator Planned Care Nursing

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An exciting opportunity has arisen within the Planned Care Nursing Administration Team. The successful candidate will work across sites to meet service needs (base location to be confirmed).

The role involves a range of administrative duties, including data entry, managing appointments, answering telephone enquiries, and providing a high standard of customer service to patients, carers, healthcare professionals and partner organisations.

Working closely with clinical colleagues, you will play a key role in ensuring the smooth running of Planned Care Nursing services and supporting the delivery of an efficient and responsive administrative service.

We are looking for someone who is enthusiastic, adaptable and keen to learn, with strong communication skills and the ability to work both independently and as part of a team. A commitment to delivering excellent patient care is essential.

The post sits within a wider Integrated Community team supporting District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services.

The service operates seven days a week, including Bank Holidays. Weekend working is required on a rotational basis (currently 1 in 7 weekends), and staff are rostered to work two Bank Holidays per year. Cross-site working is an essential part of the role, therefore access to transport is required.

Core service hours are 08:00–18:00.

Advert

We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Contacting patients by phone to confirm or schedule appointments
• Managing and coordinating appointment calendars
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Answering patient line phone calls
• Making outgoing calls to update patients on their District Nurse visits
• Organising patient information packets
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Healthroster input (including generating reports)
• Processing requisitions using NHS Supply Chain and Integra as directed
• Base days - stock management

You will need:

• A positive, can-do attitude
• A flexible approach
• A willingness to learn

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led