Switchboard Administrator

Switchboard Operator | Private Hospital | Full Time | Permanent | St Mellons | Competitive Salary + Exceptional Benefits

We are looking for a dedicated and customer-focused Switchboard Operator to join our Patient Support Centre in St Mellons. This is a full-time, permanent position offering an excellent salary and benefits package. If you thrive in a dynamic environment and have a passion for delivering top-tier service, we'd love to hear from you.

As a Switchboard Operator , you'll be the first point of contact for patients and healthcare professionals. You'll be responsible for managing all incoming and outgoing calls across our hospital sites, ensuring they are handled promptly, professionally, and in line with our hospital protocols. Your role will be essential in delivering outstanding care and communication while working closely with the team.

Key Responsibilities:

• Operate the central switchboard to manage calls for multiple hospital locations.
• Serve as the initial point of contact for all telephone communications, directing calls to the appropriate hospital staff, departments, and stakeholders.
• Handle calls efficiently and professionally, ensuring a seamless communication process while minimizing missed calls.
• Escalate technical issues or disruptions in service to IT or telecoms support teams.
• In case of emergencies, initiate emergency call procedures (e.g., fire or major incidents).

What We're Looking For:

• Essential: GCSEs (or equivalent), including English and Maths.
• Strong verbal communication and interpersonal skills.
• Ability to stay calm and composed under pressure, especially in emergency situations.
• Self-motivated, enthusiastic, and able to prioritize tasks in a fast-paced environment.
• Detail-oriented with the ability to multitask effectively.
• Committed to confidentiality and data protection standards.
• Comfortable using IT systems and learning new technologies quickly.

Desirable:

• Previous experience in a switchboard or call center environment is a plus.
• Proficiency in using telephone systems.
• Experience working in a hospital setting.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).

Working Hours:

• Shift work Monday to Friday with potential Saturday shifts required.

Contract Type:

• Permanent, Full-Time

Benefits:

• Competitive salary plus an excellent benefits package, including:
  • 35 days annual leave (including bank holidays)
  • Employer and employee pension contribution with flexible retirement options
  • Discounts and cashback through the 'Spire for You' rewards platform at over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

Please refer to our attached benefits leaflet for additional details.

We are committed to supporting our employees' well-being, work-life balance, and ongoing professional development.

About Spire Healthcare:

Spire Healthcare is a leading independent hospital group in the UK, with 39 hospitals and 8 clinics across England, Wales, and Scotland. We provide a wide range of services, including diagnostics, inpatient, day case, and outpatient care.

We pride ourselves on being an equal opportunities employer, fostering diversity, and creating an inclusive work culture. Our people are the heart of Spire Healthcare, and it is their dedication, compassion, and pursuit of excellence that sets us apart.

Closing Date: We reserve the right to close this vacancy early once we've received enough applications.