Senior Receptionist

Role: Senior Receptionist
Location: London, Wimpole Street, Marylebone
Hours: Full-time, 40 hours per week. Monday to Friday
Shifts: To be confirmed but earliest start 8am and latest finish 5.30pm
Contract: Permanent
Salary: £30,784 to £33,000 depending on experience.

We are now seeking an experienced Senior Receptionist to join our highly professional Front Desk team. HCA UK Primary Care, is an exclusive private GP patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment.

Our GP Front Desk team play a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. There will be a high level of autonomy in this position, requiring senior reception experience. As well as patient focused, you will attend to the needs of the Private GPs onsite.

What you'll do:

• Meet and greet private patients with warmth, professionalism, and discretion
• Act as the first point of contact for private patient GP appointments.
• Manage and oversee the end-to-end private patient experience
• Maintain accurate patient records and databases, ensuring confidentiality at all times
• Proactively support referrals and liaise with clinicians and internal departments
• Coordinate specimen collection and engage with laboratory services
• Liaise with external labs and ensure timely follow-up and communication
• Manage private patient billing, payments, and related administrative processes
• Carry out extensive administrative duties including appointment scheduling, correspondence, and record management.
• Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
• You will ensure the reception area is welcoming, clean, and functioning at a 1st class standard
• You will attend to the needs of the private GPs, ensuring they have everything they need.

What You Will Bring

• Previous front-of-house or receptionist experience within a health centre
  or front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.
• A strong commitment to delivering five-star customer service
• Excellent organisational skills with a high level of attention to detail
• Confidence using administrative systems and patient databases
• Strong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful, with any interactions
• A calm, professional approach in a fast-paced environment
• The ability to handle sensitive information on a needs to know basis.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core v