Senior Receptionist

Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital (GP Services)

• Location: Wilmslow, Cheshire.
• Hours: Full-time, 37.5 hours per week. Monday to Friday
• Shifts: Rotating between early and late shifts. 7:45 am to 7:15pm service hours.
• Contract: Permanent
• Salary: £26900-£30800 depending on experience.
• Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more

We are now seeking an experienced Senior Receptionist to join our Front Desk team, working alongside two other Receptionists in a highly professional, patient-focused setting. Wilmslow Hospital is an exclusive private patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment. Our GP Front Desk team plays a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. Your role is stand alone as you will be responsible for the GP services. There will be a high level of autonomy in this position, requiring senior reception experience. As well as patient focused, you will attend to the needs of the Private GPs onsite.

What you'll do:

• Meet and greet private patients with warmth, professionalism, and discretion
• Act as the first point of contact for private patient GP appointments.
• Manage and oversee the end-to-end private patient experience
• Maintain accurate patient records and databases, ensuring confidentiality at all times
• Proactively support referrals and liaise with clinicians and internal departments
• Coordinate specimen collection and engage with laboratory services
• Liaise with external labs and ensure timely follow-up and communication
• Manage private patient billing, payments, and related administrative processes
• Carry out extensive administrative duties including appointment scheduling, correspondence, and record management.
• Support the wider Front Desk team to ensure smooth, efficient daily operations, cleanliness and presentation of the private hospital front of house area. First impressions to our private patients matter.
• Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
• You will ensure the reception area is welcoming, clean, and functioning at a 1st class standard
• You will attend to the needs of the private GPs, ensuring they have everything they need.

What You Will Bring

• Previous front-of-house or receptionist experience within a health centre
  or front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.
• A strong commitment to delivering five-star customer service
• Excellent organisational skills with a high level of attention to detail
• Confidence using administrative systems and patient databases
• Strong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful, with any interactions
• A calm, professional approach in a fast-paced environment
• The ability to handle sensitive information on a needs to know basis.

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major re