Regional Practice Manager
Practice Manager
Healthcare | General Practice
|
Private Healthcare
Job Title: Regional Practice Manager - Primary Care Division
Employer: HCA Healthcare UK
Location: London-based with nationwide oversight; occasional travel required
Contract: Permanent, Full-Time
Salary Band: HCA Grade 7
Reporting to: Head of Operations for Primary Care Division
Comprehensive Benefits: Including private healthcare, financial and wellness benefits.
About Us
HCA Healthcare UK is the nation's leading private healthcare provider, renowned for delivering exceptional, patient-centred care through a network of hospitals, outpatient facilities, and primary care services. Our expanding Primary Care Division plays a pivotal role in providing accessible, high-quality healthcare tailored to the evolving medical, physical, psychological, and lifestyle needs of both individual and corporate clients.
We are now creating a new senior operational leadership role to oversee and drive the performance of multiple Primary Care clinics across the UK. As Regional Practice Manager, you will lead a team of Practice Managers, acting as a role model and mentor, guiding your teams to deliver operational excellence across all sites. Working closely with the Head of Operations, you will translate strategic initiatives into smooth, day-to-day operations, ensuring consistent, high-quality care. You will be responsible for the operational management of 20+ onsite Client clinics, as well as 15 national rented clinics. In addition to the practice management, this role will also support the Head of Operations with developmental and strategic projects to help grow the division and deliver to our expanding pool of client.
This is a unique opportunity to make a real impact: you will shape the performance of the network, enhance patient experience, support service growth, and collaborate with a wide range of specialist colleagues across clinical, governance, and corporate functions. Your leadership will directly influence the efficiency, quality, and success of HCA's Primary Care Division, while fostering a culture of excellence and professional development among your teams.
What You Will Do
Founded over 50 years ago by Dr Thomas Frist, HCA has grown into one of the world's leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, having invested more than £500 million in cutting-edge treatments, technology, facilities, and clinical innovation.
As part of a large, multi-site healthcare group, HCA UK offers exceptional opportunities for career development through internal and external learning programmes, alongside working conditions that prioritise both mental and physical wellbeing.
Our Primary Care Division has been established for over 35 years and delivers a broad range of services to individual patients and corporate clients, nationwide through a range of GP Practices, specialist clinics, and onsite client locations.
Rewards and Benefits
Employer: HCA Healthcare UK
Location: London-based with nationwide oversight; occasional travel required
Contract: Permanent, Full-Time
Salary Band: HCA Grade 7
Reporting to: Head of Operations for Primary Care Division
Comprehensive Benefits: Including private healthcare, financial and wellness benefits.
About Us
HCA Healthcare UK is the nation's leading private healthcare provider, renowned for delivering exceptional, patient-centred care through a network of hospitals, outpatient facilities, and primary care services. Our expanding Primary Care Division plays a pivotal role in providing accessible, high-quality healthcare tailored to the evolving medical, physical, psychological, and lifestyle needs of both individual and corporate clients.
We are now creating a new senior operational leadership role to oversee and drive the performance of multiple Primary Care clinics across the UK. As Regional Practice Manager, you will lead a team of Practice Managers, acting as a role model and mentor, guiding your teams to deliver operational excellence across all sites. Working closely with the Head of Operations, you will translate strategic initiatives into smooth, day-to-day operations, ensuring consistent, high-quality care. You will be responsible for the operational management of 20+ onsite Client clinics, as well as 15 national rented clinics. In addition to the practice management, this role will also support the Head of Operations with developmental and strategic projects to help grow the division and deliver to our expanding pool of client.
This is a unique opportunity to make a real impact: you will shape the performance of the network, enhance patient experience, support service growth, and collaborate with a wide range of specialist colleagues across clinical, governance, and corporate functions. Your leadership will directly influence the efficiency, quality, and success of HCA's Primary Care Division, while fostering a culture of excellence and professional development among your teams.
What You Will Do
- Oversee daily clinic operations, including scheduling, administration, staffing, patient communication, and workflows
- Lead on the strategic growth of the national network across the country
- Identify and develop potential new partnerships which will allow for rapid national growth
- Lead on operational projects for Primary Care supporting the Head of Operations
- Lead on the operational implementation of new client onsite clinics.
- Serve as the main operational contact for partner clinics, supporting relationships, retention, and growth
- Ensure regulatory compliance (CQC) and work with Clinical Governance teams
- Monitor operational performance and implement corrective action plans to improve efficiency, productivity, and patient experience
- Address patient complaints promptly and maintain accurate operational and patient records
- Monitor staffing, capacity, budgets, and performance metrics, supporting effective P&L oversight
- Educated to degree level or equivalent professional experience within a healthcare or operational management environment
- Proven senior experience in healthcare operations management across multiple sites (Primary Care or similar setting preferred)
- Strong understanding of the UK private healthcare market, GP practices, referral pathways, and commercial drivers
- Clear understanding of the commercial aspects of healthcare delivery, including managing client relationships and contractual obligations
- Inspirational, results-driven leader with experience managing geographically dispersed teams and fostering high levels of collaboration and accountability
- Demonstrated ability to manage complex operations with a strong focus on efficiency, quality, governance, and patient satisfaction
Founded over 50 years ago by Dr Thomas Frist, HCA has grown into one of the world's leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, having invested more than £500 million in cutting-edge treatments, technology, facilities, and clinical innovation.
As part of a large, multi-site healthcare group, HCA UK offers exceptional opportunities for career development through internal and external learning programmes, alongside working conditions that prioritise both mental and physical wellbeing.
Our Primary Care Division has been established for over 35 years and delivers a broad range of services to individual patients and corporate clients, nationwide through a range of GP Practices, specialist clinics, and onsite client locations.
Rewards and Benefits
Band
- Band 7
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