Referral Hub Administrator

Detailed job description and main responsibilities
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

• Processing written referrals onto our clinical system
• Taking telephone calls from patients and other health care professionals.
• Dealing with enquiries in a helpful and efficient manner
• Offering a high level of service to all our patients
• Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
• Working with local service teams to complete required tasks and activities
• Working well as a team under pressure in a busy environment
• Sharing information and escalating issues as appropriate
• Identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Person specification

Qualifications & Training

Essential criteria

• GCSE English and Maths or equivalent
• Excellent keyboard skills / use of Microsoft Word and Excel

Desirable criteria

• SystmOne or equivalent clinical application knowledge

Experience and Knowledge

Essential criteria

• Administrative experience
• Previous experience of working in a ‘patient/ customer focussed' role
• Health, safety and risk awareness

Desirable criteria

• Previous NHS experience

Skills and Abilities

Essential criteria

• Attention to detail and accuracy
• Ability to work autonomously
• Ability to work in a team and understand team dynamics
• Good written and spoken command of English language
• Communicate effectively with colleagues, other disciplines, patients, relatives and carers
• Willingness to participate in meetings
• Ability to remain calm and collected in stressful situations

Desirable criteria

• Excellent telephone manner

Flexibility

Essential criteria

• Flexibility to meet the role requirements

Desirable criteria

• Experience in working within a similar role

We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.
We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact hct.armedforcesrecruitment@nhs.net
Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.
If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).
In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.