Private Patient Co-ordinator

Private Patience Coordinator | Norwich | Full Time | Permanent | Monday - Friday | 37.5 per week

Spire Norwich Hospital is delighted to offer an exciting opportunity for a Private Patient Coordinator to join our team. This high-profile role plays a key part in supporting patients and consultant colleagues to navigate suitable private pathways and treatment options.

You will predominantly support Self-Pay patient enquiries at enquiry, outpatient or in-care stages, while also assisting patients using Private Medical Insurance. Through exceptional service and a consultative approach, you will help convert warm leads into appointments and admissions, contributing to our purpose of delivering outstanding personalised care.

Responsibilities

• Manage inbound Self-Pay enquiries in person, by phone and via email-from initial enquiry to confirmed booking.
• Proactively convert post-consultation patients to imaging, physiotherapy or surgical admissions, ensuring timely access to care.
• Support Patient Service Centres during peak periods, particularly with quote follow-up.
• Communicate clearly with prospective patients, providing information on pricing, procedures, consultants, availability, and taking payments where appropriate.
• Work closely with consultants and medical administration teams to guide patients through next steps in their care.
• Support processing of short-notice bookings across all payors, engaging key stakeholders.
• Deliver high-quality customer service in line with expectations of a leading private healthcare provider.
• Support consultants in adopting digital tools, including pricing, booking and quoting systems.
• Liaise with hospital departments to address communication or administrative issues, ensuring seamless patient experiences.
• Provide information on available patient financing solutions.
• Prepare clear and transparent treatment quotations and follow up within agreed SLAs.
• Support patients navigating PMI pathways, including assistance with pre-authorisation.

We are looking for candidates who demonstrate strong customer-centric behaviours and an enthusiasm for delivering outstanding service.

Essential Skills & Experience

• Excellent customer service skills.
• Experience working face-to-face with customers.
• Comfortable handling sensitive conversations.
• Confident with multiple digital systems.
• Enjoys working in a collaborative and fast-paced environment.
• Ability to work effectively within a national sales framework while addressing local population needs.
• Strong communication skills with the ability to influence and positively

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.