Practice Manager - Glasgow Central Medical Centre

Practice Manager - Private Patient GP & Health Centre

• Location: Glasgow City Centre (Onsite)
  Position: Full-Time, Permanent
  Hours: Monday to Friday Hours 08:30 - 17:00
• Rewards: Attractive and competitive base salary. Comprehensive benefits package. Private Medical Insurance for you and your family. Significant Employee wellbeing and finance support programmes. Ongoing professional development

We are seeking an experienced and commercially astute Medical Practice Manager to lead the day-to-day operations of a commercially successful and well-established private patient GP and Health Centre in the City Centre of Glasgow.

This is an exciting newly created opportunity to join HCA Healthcare UK, one of the country's leading independent healthcare providers, and play a pivotal role in delivering an exceptional patient experience while driving operational excellence, financial performance, and sustainable growth.

As Practice Manager, you will have overall responsibility for the operational management of the practice, ensuring the delivery of high-quality private patient services, achievement of productivity and financial targets, and the effective partnership with a multidisciplinary employed team.

Success in this role will depend not only on delivering operational and commercial excellence, but also on creating an engaged, high-performing culture that attracts, develops and retains exceptional talent while ensuring an outstanding patient experience. To support this, you will have access to the full breadth of HCA Healthcare UK's infrastructure, including market-leading wellbeing resources, employee support programmes, learning and development opportunities, and specialist people-focused services designed to help teams thrive and perform at their best.

What You'll Do
As our new strategic Practice Manager, you will:

• Lead the operational management of a busy and successful private GP and Health Centre. Offering private patient GP services, Comprehensive Health-screening services, Nursing, Psychology and Physiotherapy.
• Take ownership of practice performance, ensuring delivery against key operational, financial and productivity objectives. Partnering GPs, Clinical Colleagues and Administrative personnel.
• Manage practice budgets, forecasts and financial performance to ensure commercial success. Including engagement with Corporate Clients.
• Analyse performance data and implement strategies to improve efficiency, utilisation and profitability.
• Drive excellent patient experience standards and ensure delivery of outstanding customer service for all services provided in the health centre.
• Lead, train, recruit, induct, manage and motivate existing and new joining team members, fostering a high-performance culture, associated to the HCA Healthcare Brand reputation.
• Ensure effective workforce planning, resource allocation and service delivery, feeding into our London Based Primary Care Head Office.
• Work closely with clinicians and senior stakeholders in the HCA group to optimise patient pathways and operational processes.
• Oversee regulatory compliance, governance requirements and health and safety standards.
• Monitor and improve operational KPIs, patient satisfaction metrics and service quality indicators.
• Identify and implement continuous improvement initiatives to support business growth and operational excellence.
• Build strong relationships with internal and external stakeholders and act as a key ambassador for the practice. Including our Corporate Clients.

What You'll Bring
We are looking for a confident, commercially focused healthcare leader who can balance exceptional patient care with strong business performance.
You will possess:

• Previous experience in a Practice Manager, Operations Manager, Healthcare Centre Manager. Including People management practices.
• Demonstrable experience leading and developing high-performing teams. Including people management.
• Excellent stakeholder management and communication skills.
• Experience managing operational change and continuous improvement initiatives.
• Strong analytical skills with the ability to interpret data and drive performance improvements.
• Knowledge of local and national healthcare governance, compliance and quality standards.
• A proactive, hands-on leadership style with exceptional organisational skills.
• The ability to work effectively in a fast-paced, patient-focused environment.

Desirable:

• Experience within private healthcare, primary care, outpatient services or a GP practice environment.
• Experience working within a commercially driven healthcare organisation.
• Leadership or management qualifications.

Why Join HCA Healthcare UK?<