Practice Manager

GP Practice Manager (Private Patients)

Location: London, Harley Medical Street District.
Full time: 40 hours
Monday to Friday
Contract Type: Permanent
Rewards: Competitive base salary, depending on relevant experience + a vast range of additional benefits for you and your family. Including private medical insurance, including GP and dental.

We're looking for a talented Practice Manager to join our Primary Care Team based at our prestigious private patient GP Practice - The London General Practice.

As a GP Practice Manager you'll be responsible for overseeing all administrative operations within the practice, ensuring the delivery of efficient, high-quality services that meet the needs of patients and clinicians. This exciting role provides strategic leadership and day-to-day management of practice staff, fostering a culture of excellence and continuous improvement.

You'll also play an active role in developing and implementing projects in the practice. Set up continuous improvement measures including practice audits and streamlining work processes

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Primary Care, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Oversees all daily practice operations, including but not limited to: management of the medical secretaries (including temporary staff), appointment scheduling, clinical letters, billing procedures. Provision of medical secretary/administrative management and any additional support that is required to run the practice.
• Ensures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients.
• Ensure the smooth running of the practice and highest levels of customer service to the patients and GPs. Consults with other managers, supervisors and staff concerning practice operations, problem solving and service improvement.
• Makes written and oral reports and recommendations to leadership concerning the operations of the clinics
• Perform weekly and monthly practice financial audits, reporting all discrepancies to line manager. Support the chairing of key meetings.
• Oversee invoicing, debt collection and practice accounts where required
• Acknowledge, investigate and respond to complaints with compassion, and in-line with the Complaints Handling policy. Escalate where appropriate.

What you'll bring:

• Degree or diploma in Business Administration, Healthcare Management, or a related field (or equivalent experience).
• Proven experience in practice management or a supervisory role within a healthcare setting, ideally private practice.
• Strong commercial awareness, including budgeting, payroll, and financial reporting.
• Confident people manager with experience leading and developing teams, and knowledge of HR policies.
• Proficient in practice management systems and operational reporting.
• Highly organised, able to prioritise effectively in a busy environment, with strong attention to detail.
• Good understanding of medical terminology, patient confidentiality, and high standards of patient care and service.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Practice Manager you'll be eligible for:

•  25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
•  Private Healthcare Insurance for treatment at our leading hospitals
•  Private pension contribution which increases with length of service
•  Season Ticket Loan and Cycle to Work scheme
•  Group Life Assurance from day one
•  Critical illness cover
•  Enhanced Maternity and Paternity pay
•  Corporate staf