POA Administrator

POA Administrator | Pre-Assessment | Private Hospital | Spire Cardiff Hospital | Permanent | Part Time | 33 hours per week | Cardiff

Spire Cardiff Hospital is looking for a dedicated administrator to join their Pre-Operative Assessment Team on a permanent, full-time basis.

Duties and responsibilities

• Forward planning from the Clinic and TCI lists to ensure that minimum data set (Medical Records, Booking Form, GP referral, GP clinical summary are on site and available for the patient's pre-operative assessment appointment and the date of admission.
• With the help of the pre-operative administration and clinical team ensuring all short, dated bookings and day patients are captured and minimum data set (Medical Records, Booking Form, GP referral, GP clinical summary are available as above.
• Ensuring absolute accuracy with notes, associated clinical pathways, labels, wristband and all other mandatory paperwork as per check lists.
• Maintain hospital and departmental electronic and manual filing systems accurately.
• Use track file to receive and return medical notes to all departments.
• All patient notes and associated paperwork to be on the ward within the agreed period.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently
• Assistance with capturing ePOA questionnaires by contacting all patients with completion rate
• Booking of mini clinic appointments
• Capturing GP summaries for all POA patients and file in medical records ahead of POA.
• Compiling patient information packs ready to be given out in mini clinic.
• Filing all loose documentation in medical records prior to going to next department.
• Undertake necessary filing and printing for POA Nurses.
• Preparing PROMS information pack and supporting patients to complete while they are in the hospital attending mini clinic and validating all PROMS data online ( matching up SAP)
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
• Contacting patients on NFC pathway, informing Consultant and Anaesthetist and arranging mini clinic if required for NFC patients.

Who we're looking for

• Has previously come from an Administrator role with a track record of successful delivery and customer service experience.
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills
• Excellent interpersonal and communication skills

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal oppor