Operations Manager
Operations Manager
Full time
Healthcare | Healthcare Management
|
Complex Home Care
Job Ref JL-0326-10849
Job description
Operations Manager
Location: Spennymoor, DL16 6JF
Salary: Up to £48,000 per annum dependent on experience, plus achievable bonus
Shifts: Full-time | Monday to Friday
About us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs - we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by the 6 Cs : Care, Compassion, Competence, Communication, Courage, and Commitment - and we are looking for people who share those values.
About the role:
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the branch success.
Due to an exciting period of growth and progression, we are looking for an experienced manager to put their stamp on our North East office and continue its success in the delivery of person centred complex clinical care within our clients' own homes.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients.
You will be based at your local Apollo Home Healthcare office in Spennymoor, but at times, travel to our clients' homes and network of offices will be required.
In this role, you will:
Job description
Operations Manager
Location: Spennymoor, DL16 6JF
Salary: Up to £48,000 per annum dependent on experience, plus achievable bonus
Shifts: Full-time | Monday to Friday
About us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs - we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by the 6 Cs : Care, Compassion, Competence, Communication, Courage, and Commitment - and we are looking for people who share those values.
About the role:
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the branch success.
Due to an exciting period of growth and progression, we are looking for an experienced manager to put their stamp on our North East office and continue its success in the delivery of person centred complex clinical care within our clients' own homes.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients.
You will be based at your local Apollo Home Healthcare office in Spennymoor, but at times, travel to our clients' homes and network of offices will be required.
In this role, you will:
- Manage the escalation of accidents, incidents, and complaints.
- Recruit and retain care staff to assist clients who require complex care packages.
- Establish and maintain robust operational procedures in the office to ensure high-quality service delivery.
- Meet budget goals and manage office-related costs.
- Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures.
- Supervise the introduction of new complex packages safely.
- Participate in meetings and forums to assess service provision.
- Transition to the role of Registered Manager after a successful probation period
- Full UK Driving Licence with access to a vehicle.
- Proven management experience secured within the healthcare or social care sector.
- Demonstrable experience of building and leading an MDT team.
- Strong planning, rota management, and problem-solving skills
- Confidence in managing a caseload of care packages in a fast-paced setting.
- Excellent communication and relationship-building abilities
- Confidence and competence to manage a large budget.
- Flexibility and strong organisational skills, so you can visit the people we support in their home environment, attend MDT meetings, and attend relevant training and operational meetings.
- Ability to work under pressure and adapt quickly to change.
- 25 Days Annual Leave, plus Bank Holidays
- An extra day off on your birthday*
- Bonus Scheme
- Loyalty reward programmes at 3 and 5 years*
- Refer a friend scheme.
- Workplace pension
- Access to private healthcare following successful completion of a 6-month probation.