Medical Secretary

Medical Secretary - Float
Location: London, Harley St Clinic and Princess Grace Hospital
Full time | 37.5 hours per week
Shift times: Monday to Friday, Office Hours
Fixed Term Contract until 31/12/2027
Hybrid working available (2 days from home, every week varies), following successful completion of 3-month probation.

We're looking for an experienced Medical Secretary to join our Float Team, providing cover and support across a variety of consultant practices and specialties at The Harley Street Clinic and Princess Grace Hospital.

This is an exciting opportunity to join a busy, patient-focused service, playing a key role in ensuring the smooth day-to-day running of the consultant's practice. You'll be responsible for coordinating patient pathways, managing clinics and providing high-quality administrative support.

This role would particularly suit an experienced Medical Secretary who enjoys variety, can adapt quickly to different consultants and specialties, and thrives in a fast-paced healthcare environment. Previous experience supporting consultant-led practices within the independent healthcare sector would be highly advantageous.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a support role, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Provide comprehensive administrative and secretarial support to the consultant, including audio-typing of clinical and non-clinical correspondence, reports and other sensitive documentation, maintaining confidentiality at all times.
• Support the consultant in clinic and coordinate patient journeys from initial consultation through to investigation, treatment and surgical procedures, ensuring appointments, admissions and diagnostics are managed efficiently, accurately and promptly.
• Prepare clinics by ensuring all relevant correspondence, imaging, scan results, insurance information and patient records are available and up to date.
• Manage patient enquiries, inboxes and telephone calls, providing a professional and responsive service to patients, consultants and multidisciplinary teams.
• Arrange planned and urgent admissions, request investigations and obtain test results, escalating abnormal or urgent findings where appropriate.
• Process clinic outcomes and undertake associated follow-up actions, including arranging further investigations, treatments and surgical procedures.
• Prepare, distribute and manage dictated letters and clinical correspondence, ensuring documentation is completed accurately and within agreed timescales.
• Undertake additional administrative responsibilities as required to support the smooth running of the consultant's practice and ensure an excellent patient experience.

What you'll bring:

• Proven experience working as a Medical Secretary.
• Experience supporting consultants within a busy healthcare environment, with the ability to adapt quickly to different specialties and ways of working.
• Proven ability to manage multiple priorities and work effectively across different teams and services.
• A strong understanding of medical terminology and clinical processes.
• Excellent typing, audio-typing and document production skills, with a high level of accuracy.
• Strong communication, organisational and prioritisation skills, with the ability to manage competing demands effectively.
• A proactive and patient-focused approach, with the ability to work independently and manage a busy workload.

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary, you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service,