Medical Secretary

Medical Secretary

Location: Hendon

Job Type: Temporary

Duration of booking: Ad-Hoc

Proposed start date: ASAP

Pay Rates: £16 per hour PAYE inclusive of holiday pay

Hours / Working Days: Monday-Wednesday-Friday 10am-4.30pm

Sector: Healthcare

Based: Office / Hospital

The Role

We are currently recruiting for an experienced Medical Secretary to join a busy GP Practice on a temporary agency basis. This is an excellent opportunity for an organised and professional administrator with previous healthcare experience to provide high-quality secretarial and administrative support to a multidisciplinary team.

The successful candidate will play a key role in ensuring referrals, correspondence and patient documentation are processed accurately and efficiently while maintaining the highest standards of confidentiality and patient care.

Key Responsibilities

• Provide comprehensive secretarial and administrative support to GPs and the wider clinical team.
• Type and prepare clinical letters, reports and other correspondence.
• Process referrals using the NHS Electronic Referral Service (eRS).
• Liaise with hospitals, community services and other external healthcare providers.
• Maintain accurate referral and tracking databases.
• Scan and upload patient documentation onto electronic patient records.
• Input and update patient information accurately on clinical systems.
• Process Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms.
• Handle patient requests for private medical letters and process associated invoices.
• Answer telephone enquiries professionally and direct calls appropriately.
• Respond to administrative queries from patients and healthcare professionals.
• Carry out system searches and produce reports as requested.
• Support clinicians with general administrative duties.
• Assist reception and administration teams during periods of absence when required.
• Prepare meeting agendas and take minutes when requested.
• Maintain confidentiality and comply with GDPR, NHS Information Governance and Practice policies.

Essential Requirements

• Previous experience working as a Medical Secretary, Healthcare Administrator or in a similar NHS or GP Practice role.
• Experience providing administrative support within a healthcare environment.
• Excellent written and verbal communication skills.
• Strong audio typing and document production skills.
• Excellent IT skills, including Microsoft Office and Outlook.
• Professional telephone manner.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Ability to work independently and as part of a multidisciplinary team.
• High level of accuracy and attention to detail.
• GCSEs (or equivalent), including English and Maths.
• Skills & Experience
• Previous GP Practice experience.
• Knowledge of EMIS Web.
• Experience using the Electronic Referral Service (ERS).
• Experience processing SARs, insurance reports and DVLA documentation.
• NVQ Level 2 in Health & Social Care or equivalent.
• Knowledge of NHS administrative processes and patient record management.

Personal Attributes

• Friendly, professional and approachable.
• Highly organised with excellent time management skills.
• Flexible and adaptable.
• Able to work under pressure in a fast-paced environment.
• Strong problem-solving skills.
• Empathetic with a commitment to delivering excellent patient service.
• Maintains the highest standards of confidentiality and professionalism.