Medical Records Team Lead

Medical Records Team Leader | Spire Murrayfield - Edinburgh | Permanent | Full time

Spire Murrayfield Hospital is recruiting for a Medical Records Team Leader to support the department in providing an efficient and timely records process, ensuring that regulatory compliance is maintained in the management of all patient records including request for patient records from external bodies.

Responsibilities and duties:

• Managing individual performance focusing on empowering team members, supporting the development of customer service skills, arranging any necessary training
• Manage staffing levels to ensure resources are allocated effectively in line with the needs of the business
• Empower team members to look for opportunities to exceed customer's expectations balanced against caring for results
• Maintain a professional, courteous and effective manner when dealing with all our customers; patients, visitors, Consultants, medical secretaries and hospital colleagues to provide a first class service
• To take responsibility for identifying, acknowledging and acting to resolve customer queries ensuring a positive outcome
• To arrange regular team meetings and individual 1-2-1's
• To set and monitor individuals objective in line with business focus. Ensuring individual compliance to mandatory training requirements
• Ensure that all team members understand and adhere to company policies and procedures including Health & Safety, CQC, Data Protection Act and other legislative requirements
• Continual review and update of departmental processes to meet business demands

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available, please contact Katie via Katie.willis@spirehealthcare.com

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications