Medical Records and Medical Secretaries Team Leader

Medical Records and Medical Secretaries Team Leader | Private Hospital | 37.5 hours per week, Full Time | Competitive salary + Excellent benefits | Worcester |

Spire South Bank Hospital have an opportunity for an experienced Medical records and medical secretary team leader to join our wonderful team. This is a full time position for the individual to manage, develop and promote a high-quality medical record and medical secretarial (NHS typing) service that is effective, efficient and responsive to the needs of the hospital and Consultant partners whilst maintaining compliance with statutory regulations and current legislation.

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.

Duties and responsibilities:

• Be responsible for the overall management and day-to-day supervision of the Medical Secretary and Medical Records teams - providing clear leadership in the operation and delivery of both non-clinical areas. Working across dual sites required to ensure face to face, hands on management of both functions and taking responsibility for delivery of departmental KPI's.
• To provide an efficient and effective NHS typing service to our consultant partners, ensuring clinics are typed within 7 days or less also facilitating onward processes such as NHS prior approval being completed in a timely manner.
• Constantly look for new ways of working and process improvements to move in time with other aspects of the business, taking responsibility for managing costs by introducing measures to minimise bank and overtime spend.
• Establish and maintain excellent working relationships with Consultants, external secretaries, clinical coders and hospital staff providing advice and support
• Work as part of the wider hospital administration team, providing support where required and as Team Leader - Medical Secretaries & Medical Records May 2025 Page 2 of 3 appropriate.
• Provide the Operations Director with management information to assist in the achievement of business objectives.
• To effectively manage staff, ensuring adequate staffing levels at all times and adhere to HR policies and procedures including managing sickness, annual leave and resolution of any conduct and performance issues.
• Undertake all work in accordance with company hospital policies and procedures. Ensure familiarity with the Health & Safety at Work Act, including manual handling and fire procedures.
• Manage medical records for day case and inpatient and outpatient/POA requirements and ensure notes are maintained in accordance with local policy.
• To plan and organise comprehensive audit of patient records management practices and present at appropriate committee meetings where required.

Who we're looking for:

• A full, clean UK driving license is essential - You will be required to work across two sites
• Good standard of secondary education with demonstrable literacy and numeracy skills
• Supervisory/management experience
• Audio Typing experience
• Excellent IT skills - knowledge of Excel, Word and Outlook are essential with SAP knowledge desirable
• Understanding of medical terminology; Knowledge of hospital systems and the healthcare market
• Process orientated and Knowledge of GDPR
• Strong focus on delivering and meeting customer expectations, with the ability to handle difficult situations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• Ability to work on own initiative and prioritise demanding workloads accordingly.
• Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information

Contract: 37.5 hours per week, Full Time

Hours: Monday to Friday, 9am - 5pm. Occasional flexible working required between 8am - 8pm

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to o