International Patient Coordinator
Patient Coordinator
£35,000 per year
Healthcare | Admin | Patient Experience
|
Private Healthcare
International Patient Coordinator
London: The Harley Street Clinic Campus and Princess Grace Hospital
Full time 37.5 hours per week, shifts between 8am and 8pm with weekends on rotation
Permanent
Salary: Up to £35,000 per annum plus excellent benefits
We are recruiting for a International Patient Coordinator to join our International Relations Team based in The Harley Street Clinic/Princess Grace Hospital .
We are looking for someone who can deliver a 5* service to our international patients and provide a professional and efficient service to the hospital, ensuring the cultural needs of overseas patients are recognized and satisfied.
You will also provide a liaison service to patients, consultants and third parties to facilitate the overall care and financial aspects of service to international patients.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. To us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
A full job description can be provided upon request
What you'll bring:
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an International Patient Coordinator you will be eligible for:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
London: The Harley Street Clinic Campus and Princess Grace Hospital
Full time 37.5 hours per week, shifts between 8am and 8pm with weekends on rotation
Permanent
Salary: Up to £35,000 per annum plus excellent benefits
We are recruiting for a International Patient Coordinator to join our International Relations Team based in The Harley Street Clinic/Princess Grace Hospital .
We are looking for someone who can deliver a 5* service to our international patients and provide a professional and efficient service to the hospital, ensuring the cultural needs of overseas patients are recognized and satisfied.
You will also provide a liaison service to patients, consultants and third parties to facilitate the overall care and financial aspects of service to international patients.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. To us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
- Act as the central liaison for embassies, patients, and hospital teams, handling queries, referrals, concerns, and complaints, and escalating issues appropriately.
- Supervise the International Department with support from the Team Leader, ensuring high standards of patient support and communication.
- Provide accurate verbal and written translation of medical terminology, procedures, consent forms, and discussions, ensuring full, objective understanding without interpretation or summarisation.
- Support patients and staff with administrative processes, including completing consent and medical history forms, and orienting non-English-speaking patients to hospital facilities, procedures, and health and safety information.
- Deliver sensitive, holistic patient support by escorting patients, addressing individual needs, and assisting patients and families to access local services and amenities in London (e.g. accommodation, places of worship, and personal services).
A full job description can be provided upon request
What you'll bring:
- Previous experience in a similar role within private healthcare is essential
- Arabic Speaking is essential
- Previous Arabic interpreting experience is essential
- Excellent Communication skills
- IT Literate
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an International Patient Coordinator you will be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and co
Salary range
- £35,000 per year
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