Imaging Administrator

Spire Thames Valley Hospital | Slough | Imaging Administrator | Radiology | Private Hospital | Full Time 37.5hrs pw | Permanent

Spire Thames Valley Hospital is looking for a motivated and reliable Imaging Administrator to join our hardworking Radiology team on a Permanent basis.

This is an excellent opportunity to join a busy and welcoming Radiology department where you'll play an important role in keeping services running smoothly. If you enjoy helping people, take pride in delivering great customer service and are looking to build your career within healthcare, we'd love to hear from you.

You'll be joining a supportive team where your contribution is valued and where no two days are the same. Whether you already have healthcare administration experience or strong transferable skills from another customer-focused environment, you'll have the opportunity to develop and grow within a leading independent healthcare provider.

Spire Thames Valley Hospital in Reading is a well-established private hospital serving patients across Berkshire and the surrounding areas. With modern facilities, experienced clinical teams and a reputation for high standards of care, we provide a wide range of treatments and diagnostic services to both insured and self-funding patients.

About the Role

As an Imaging Administrator, you will help coordinate appointments, manage patient information and support the day-to-day administration of our busy Radiology department.

At Spire, you'll work in a modern, patient-focused environment where quality and care come first. This is a great opportunity to develop your healthcare administration skills within a leading private hospital while becoming part of a valued and well-established team.

Duties and Responsibilities

• Welcome, register and book appointments for patients in a professional and caring manner
• Manage radiology appointments using departmental booking and patient administration systems
• Coordinate imaging bookings and amend appointments where required
• Respond to telephone and email enquiries efficiently and courteously
• Prepare and collate documentation ahead of patient appointments
• Maintain accurate patient records and update information across relevant systems
• Liaise with consultants, radiographers, GPs and hospital departments regarding referrals and appointments
• Monitor administrative processes to ensure information is complete and up to date
• Assist with general departmental administration and office tasks
• Provide patients with appointment information and relevant guidance

Contract: Permanent

Days/Hours: Full Time, 37.5 hours per week. Radiology services operate between 8am and 8pm. Shifts are Monday to Friday, 8am to 4pm or 12pm to 8pm.

Who we're looking for:

• Previous administration experience within a busy working environment
• Excellent customer service and communication skills
• Strong organisational skills with a high level of attention to detail
• Confident using computer systems, databases and Microsoft Office applications
• Professional, reliable and able to manage competing priorities
• A positive and approachable manner
• Ability to communicate effectively with patients and colleagues
• Comfortable working independently and as part of a team
• Adaptable and willing to learn new systems and processes
• Previous healthcare experience is beneficial but not essential; we also welcome applications from candidates with strong customer service experience who are keen to develop a career within healthcare.
• Experience using booking systems or patient administration systems would be advantageous

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package designed to support your wellbeing, both inside and outside of work. This includes:

• 35 days' annual leave inclusive of bank holidays - helping you maintain a healthy work-life balance
• Access to private healthcare and health insurance options - giving you reassurance and faster access to care
• Gym and wellbeing benefits - supporting your physical and mental wellbeing
• A supportive team within a leading independent healthcare provider - where you'll feel valued and part of something meaningful
• Employer and employee contributory pension with flexible retirement options - supporting your future
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening - helping you stay on top of your health

We commit to our employees' well-being through