Bank Capacity Administrator

Capacity Administrator | Theatre Scheduler / NHS Co-ordinator | Liverpool | Flexible working hours | £12.76 per hour + excellent benefits

Spire Liverpool Hospital has an exciting opportunity for a Theatre Scheduler / NHS Co-ordinator to join our dynamic and experienced hospital administration team on a bank/zero hours basis.

This is a combined position, supporting both theatre scheduling and NHS pathway co-ordination as and when required. The role will help provide flexible cover during busy periods, sickness and annual leave, and will play an important part in ensuring the smooth running of patient administration, theatre planning and NHS activity across the hospital.

Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.

Working Hours: Monday to Friday from 9 am to 5 pm
Contract type: Bank/Zero hours

As Theatre Scheduler / NHS Co-ordinator, you will be responsible for supporting the day-to-day organisation of theatre schedules, NHS administrative processes and patient pathways. You will work closely with the Capacity and Utilisation Manager, Capacity Manager, Theatre Team, consultants, medical secretaries, clinical teams and other hospital departments to ensure patients are administered efficiently, accurately and within required timeframes.

Duties and Responsibilities (not limited to):

• Supporting the day-to-day organisation of theatre schedules, including reviewing theatre lists for accuracy and updating Outlook diaries.
• Acting as a first point of contact for consultants, medical secretaries, patients and internal hospital teams, ensuring queries are handled professionally and effectively.
• Working with the Capacity Manager and Capacity and Utilisation Manager to support theatre planning, capacity meetings and NHS pathway administration.
• Supporting NHS contract requirements and helping to monitor NHS patient pathways, including RTT targets and 18-week breach management.
• Monitoring and updating patient trackers, outcomes and appointment information to help ensure patients are treated within allocated timeframes.
• Liaising with patients to arrange appointments, TCI dates and outpatient appointments, helping to prevent pathway delays or breaches.
• Supporting theatre scheduling activity, including ad hoc theatre sessions, short-notice cancellations, anaesthetist scheduling and Theatre Kit Co-ordinator liaison regarding kit and prosthesis requirements.
• Screening booking forms for proposed operations, identifying where additional equipment, loans, specialist or bespoke kit may be required and escalating appropriately.
• Maintaining accurate patient administration records and ensuring all processes are completed in a timely, compliant and confidential manner.
• Communicating with other hospitals, GP surgeries, medical secretaries, consultants and internal colleagues by telephone and email where required.

Who are we looking for?

• We are looking for a flexible, organised and customer-focused administrator who is comfortable working in a busy hospital environment and able to support a varied workload across theatre scheduling and NHS co-ordination.

What do you need to have:

• Previous experience in an administrative support role, ideally within healthcare or a hospital environment.
• Experience of working with data, trackers, computer-based systems and Microsoft Office packages
• Strong organisational skills with the ability to prioritise workload and work to deadlines.
• Excellent verbal and written communication skills, including a confident and professional telephone manner.
• A flexible approach to working hours and duties, with the ability to support different departments when required.
• A high level of accuracy, discretion and respect for confidential patient information.

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's speciali