Area Service Manager

Car owner/driver essential

We pride ourselves on empowering people with mental health and complex needs to live as independently as possible within their community.

Due to a period of extended growth, we have an exciting opportunity within the company for a Cluster Service Manager, looking after our accommodation-based services in the East Sussex area in which there are currently 3 supporting living services you will need to have strong leadership skills and willingness to be flexible in your approach.

This is an exciting opportunity to be part of a management team that will help lead support and drive improvements in quality and compliance , continual business expansion, deliver financial growth and stability, and to positively impact the people we support.

The main functions of the role are detailed below:

• Ensure the safe and effective delivery of service; following our person-centered ethos which build an individual’s confidence and promote independence.  
• Responsibility for managing and maintaining improvements in quality and compliance across your services, in line with the Quality Assurance Framework, to deliver improved outcomes for the people we support
• Actively participate within the strategic vision of the organisation; identifying unmet local needs and devising solution-focused service developments, in partnership with business development colleagues 
• Actively promote client involvement within your services and the company as a whole, being responsible for establishing measures of client satisfaction and seeking to improve this year on year
• Accountable for delivering on budget for income and expenditure across services

Key Skills & Experience

• Experience of implementing and meeting internal Quality Standards
• Demonstrable Leadership and Management skills working within social care or similar industry experience.
• Experience in performance management and managing dispersed teams
• Effectively manage, prioritise and delegate as appropriate within the services.
• Experience of managing Budgets and be accountable for budgetary performance
• Experience in growing a service and ensuring performance within budgetary constraints

Desirable Qualities:

• Experience working with vulnerable or socially excluded group.
• Experienced in producing Service Proposals and Assessment with MDT input.
• Experience of holding budget accountability across multiple services