Administrator

Administrator | Manchester | Private Hospital | Didsbury | Full-time | Permanent | 37.5 hrs per week| £24,882 per annum plus excellent benefits

The OrthTeam Centre (OTC) is a state of the art Outpatients and Diagnostic private facility adjacent to Spire Manchester Hospital. Currently, the team is looking for an experienced Administrator to join us on a full time and permanent basis.

The OrthTeam Centre is a private specialist Musculoskeletal facility, located close to the Spire Manchester Hospital (SMH), to diagnose and/or treat patients in respect of musculoskeletal and neurological outpatient conditions.

Working hours: Varied shifts between the hours of 7:45 am and 08:00 pm. 1 in 5 Saturdays 08:00-16:00 will be required.

Contract type: Permanent, Full-time

As Administrator, you will support the administration of care to patients across a range of specialities including orthopaedics, neurosurgery, neurology, sport and exercise medicine and pain management. The centre offers outpatient consultations, diagnostic imaging and injection therapy services.

Duties and responsibilities (not limited to):

• To answer and take responsibility for all OTC incoming calls, within departmental service level agreements (SLA's) and in accordance with OTC telephony best practice.
• Provide a 'first point of contact' for all persons attending the OTC, in accordance with correct procedures for the OTC.
• To review and respond to enquiries via the OTC Customer Relationship Management system (CRM) and from, other on-line platforms; within departmental SLA's.
• Provide all administrative Outpatient clinic functions for both patients and Consultants.
• Day to day management of OTC enquiries from multiple sources, including telephone calls, emails and faxes.

What do you need to have?

• GCSE standard, grades A to C in English and Maths or demonstrate equivalent, which can include work experience
• Previous and relevant experience in a multi-skilled, patient support role
• Experienced and proficient in the use of a PC, to include Microsoft
  packages (Outlook, Word, and Excel).
• Excellent written and verbal communication skill
• Problem Solving and Continuous Improvement
• Professionalism, tact and diplomacy
• Motivated, Flexible and Adaptable
• Experience of using in-house/administration systems such as SAP is beneficial

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park
• Free Uniform

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.