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Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich Location: Reed House, Norwich About the Role We're looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Norwich. When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately. We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. If you're a good listener, can stay composed in challenging situations and want to make a real difference, we'd love to hear from you. For more information on what it's like to be a Health Advisor from our current team you can watch our video here . What You'll Get <ul><li>Fully paid accredited training</li><li>Salaries star t from £24,929.44 per annum for daytime rotas, pro rata</li><li>Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays</li><li>Access to Blue Light Card and other NHS Discount Schemes</li><li>Advanced maternity, paternity and adoption leave after 1 year's service</li><li>Opportunity to join the NHS Pension Scheme</li><li>Additional annual leave based on length of service</li><li>Free 24/7 independent counselling service</li><li>A volunteer day </li><li>Employee Assistance Programme</li><li>Free membership to our reward and discount platform</li></ul> Working Hours All Health Advisors must be able to work at least 50% of weekends. Full-Time Options You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if you'd like. Part-Time Options Part-time roles mainly focus on evening and weekend shifts. Early shifts can start from 6am, while late shifts typically run until 10pm. Weekend-only roles are also available, and extra hours may be offered during busy periods. Please note, part-time overnight shifts are not currently available. Training and Start Dates We're looking for candidates who can start training in January or February 2026. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends. To find out more about training to become a Health Advisor please click here. Come and Meet Us If shortlisted, we will invite you to join us for an assessment evening on 20th January 2026 at our Norwich Care Coordination Centre. This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Closing date: 14th January 2026 but please note, we may close applications early if we receive a high volume of interest. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at <a href="mailto:careers@ic24.nhs.uk" target="_blank">careers@ic24.nhs.uk</a> Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. For a job description and person specification please see attached. careers.ic24.org.uk

IC24

Careers at Integrated Care 24 (IC24)

NHS 111 Health Advisor - Norwich

The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. We are looking for new NHS 111 Clinical Advisors to join our rapidly growing network of colleagues. This is a fantastic opportunity to join a great team and dynamic work culture. If you're a registered Nurse or Paramedic with 2+ years of recent experience in primary care or A&amp;E, this is your chance to step into a role that truly matters. After 6 months, hybrid working may be available. As a Clinical Advisor, you'll use your clinical expertise to carry out complex triage, provide vital advice, and support call handlers during critical situations - all to keep patients safe. Ready to use your voice to save lives? Join us at IC24. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location: Norwich, Norfolk Hours Available : Minimum 12 hours per week, up to 37.5 hours per week. Full-Time Roles: • Standard shifts include a mix of early and late shifts. • Early shifts start at 7am or 8am. • Late shifts finish at 9pm or 10pm. • Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes). • Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am). • Weekend work is required at least every other weekend, with the option to work every weekend if desired. Part-Time Roles: • Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts. • Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm). • Weekend only shifts are also available. Additional hours may be available in times of peak demand. You must be able to commit to 8 weeks of full time training if you are not pathways trained. We offer 8 hour and 10 hour shifts, as well as some short shifts if needed. If Pathways trained already, 3 months worth of satisfactory audits will need to be provided. What's in it for you: -<ul><li>Pay framework starts from £19.12 through training, up to £24.86 on Saturdays and £30.59 on Sundays + bank holidays</li><li>Additional annual leave above statutory minimum based on service</li><li>Opportunity to join the NHS Pension Scheme</li><li>Free 24/7 independent counselling service</li><li>Learning and development opportunities</li><li>Free membership to our reward and discount platform</li><li>Access to Blue Light Card and other NHS Discount Schemes</li></ul>Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. For a job description and person specification please see attached. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on <a href="mailto:careers@ic24.nhs.uk" target="_blank">careers@ic24.nhs.uk</a> .

Clinical Advisor

Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Ashford Location: Kingston House, Ashford (Kent) About the Role We're looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately. We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. If you're a good listener, can stay composed in challenging situations and want to make a real difference, we'd love to hear from you. For more information on what it's like to be a Health Advisor from our current team you can watch our video here . What You'll Get<ul><li>Fully paid accredited training</li><li>Salaries start from £24,929.44 per annum for daytime rotas, pro rata</li><li>Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays</li><li>Access to Blue Light Card and other NHS Discount Schemes</li><li>Advanced maternity, paternity and adoption leave after 1 year's service</li><li>Opportunity to join the NHS Pension Scheme</li><li>Additional annual leave based on length of service</li><li>Free 24/7 independent counselling service</li><li>A volunteer day </li><li>Employee Assistance Programme</li><li>Free membership to our reward and discount platform</li></ul>Working Hours All Health Advisors must be able to work at least 50% of weekends. Full-Time Options You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if you'd like. Part-Time Options Part-time roles mainly focus on evening and weekend shifts. Early shifts can start from 6am, while late shifts typically run until 10pm. Weekend-only roles are also available, and extra hours may be offered during busy periods. Please note, part-time overnight shifts are not currently available. Training and Start Dates We're looking for candidates who can start training in February. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends. To find out more about training to become a Health Advisor please click here. Come and Meet Us Join us for an assessment evening on 7th January 2026 at our Ashford Care Coordination Centre. This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Closing date: 19th December 2025, but please note, we may close applications early if we receive a high volume of interest. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at <a href="mailto:careers@ic24.nhs.uk" target="_blank">careers@ic24.nhs.uk</a> Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references . For a job description and person specification please see attached. careers.ic24.org.uk

NHS 111 Health Advisor - Ashford

The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. We are looking for new NHS 111 Clinical Advisors to join our rapidly growing network of colleagues. This is a fantastic opportunity to join a great team and dynamic work culture. If you're a registered Nurse or Paramedic with 2+ years of recent experience in primary care or A&amp;E, this is your chance to step into a role that truly matters. After 6 months, hybrid working may be available. As a Clinical Advisor, you'll use your clinical expertise to carry out complex triage, provide vital advice, and support call handlers during critical situations - all to keep patients safe. Ready to use your voice to save lives? Join us at IC24. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location: Ashford, Kent Hours Available : Minimum 12 hours per week, up to 37.5 hours per week. Full-Time Roles: • Standard shifts include a mix of early and late shifts. • Early shifts start at 7am or 8am. • Late shifts finish at 9pm or 10pm. • Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes). • Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am). • Weekend work is required at least every other weekend, with the option to work every weekend if desired. Part-Time Roles: • Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts. • Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm). • Weekend only shifts are also available. Additional hours may be available in times of peak demand. You must be able to commit to 8 weeks of full time training if you are not pathways trained. We offer 8 hour and 10 hour shifts, as well as some short shifts if needed. If Pathways trained already, 3 months worth of satisfactory audits will need to be provided. What's in it for you: -<ul><li>Pay framework starts from £19.12 through training, up to £24.86 on Saturdays and £30.59 on Sundays + bank holidays</li><li>Additional annual leave above statutory minimum based on service</li><li>Opportunity to join the NHS Pension Scheme</li><li>Free 24/7 independent counselling service</li><li>Learning and development opportunities</li><li>Free membership to our reward and discount platform</li><li>Access to Blue Light Card and other NHS Discount Schemes</li></ul>Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. For a job description and person specification please see attached. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on <a href="mailto:careers@ic24.nhs.uk" target="_blank">careers@ic24.nhs.uk</a> .

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