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Contact Centre Advisor Prestatyn, North Wales Full-Time 40 hours per week Salary: £27,788.80 / £13.36 per hour Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday. Permanent We're looking for a Contact Centre Advisor to join our team based in Prestatyn. Our Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call. As a Contact Centre Advisor, you'll be Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Contact Centre team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily. What you'll do: <ul><li>Schedule appointments within the HCA Facilities </li></ul><ul><li>Handling information requests over the telephone and by e-mail, providing details of facilities. </li></ul><ul><li>To provide rapid response when answering call working towards set SLAs and individual KPIs. </li></ul><ul><li>Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs. </li></ul><ul><li>To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process. </li></ul>What you'll bring: <ul><li>Proven experience within a customer service environment. </li></ul><ul><li>Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence. </li></ul><ul><li>Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service. </li></ul><ul><li>Knowledge of healthcare or clinical experience is desirable but not essential. </li></ul><ul><li>Computer literate. </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Customer Service Officer, you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. </li></ul><ul><li>Private Healthcare Insurance for treatment at our leading hospitals. </li></ul><ul><li>Private pension contribution which increases with length of service. </li></ul><ul><li>Season Ticket Loan and Cycle to Work scheme. </li></ul><ul><li>Group Life Assurance from day one. </li></ul><ul><li>Critical illness cover. </li></ul><ul><li>Enhanced Maternity and Paternity pay. </li></ul><ul><li>Corporate staff discount for all facilities including Maternity packages at The Portland. </li></ul><ul><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you. </li></ul><ul><li>Discounts with over 800 major retailers. </li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone as unique and individual</li></ul>

HCA Healthcare UK

HCA Healthcare Nursing Jobs, Careers & Pay - Complete Guide

Contact Centre Advisor

Evolve are partnering with a brand-new client who are seeking a Pharmacist to join their team in one of their stores in Bangor. You'll be responsible for carrying out a range of pharmacy services from weight management to flu vaccinations as well as accurately dispensing prescription medications. This is a full-time opportunity working Monday - Friday (9am-6pm) and working just 1 in every 4 Saturdays. What's in it for you? Excellent Salary &amp; Benefits - A competitive starting salary of between £24 - £30 per hour DOE, plus exceptional performance related bonus of up to £5,000, relocation support of up to £8,000, GPhC fees paid, pension, private medical insurance and potentially a high rate of pay for an IP qualified pharmacist! Connected Team Culture - Enjoy a more personal, supportive, and collaborative work environment. Ideal Requirements for the Pharmacist Registered Pharmacist with the General Pharmaceutical Council (GPhC), demonstrating full compliance with professional and regulatory standards. Extensive experience in dynamic community pharmacy environments, delivering high-quality pharmaceutical care and exceptional patient support. Outstanding communication and interpersonal abilities, fostering strong relationships with patients, colleagues, and wider healthcare teams. Comprehensive and up-to-date knowledge of pharmaceutical products, clinical practices, and evolving healthcare trends, ensuring the delivery of safe and effective treatment. Deep commitment to patient care, safety, and wellbeing, consistently striving to enhance health outcomes and promote best clinical practice. Role Responsibilities for the Pharmacist Accurately and efficiently dispense prescription medications, upholding the highest standards of legal, ethical, and professional compliance. Conduct thorough medication reviews to ensure safe, effective, and personalised treatment plans for every patient. Maintain meticulous patient records and proactively manage pharmacy inventory to ensure seamless service and availability. Collaborate closely with multidisciplinary healthcare teams, including Doctors and Nurses, to optimise patient outcomes and promote holistic care. Provide expert guidance on over-the-counter medicines and healthcare products, empowering patients to make informed health decisions. Recruitment Process 2 stage interview process Meet an amazing team and get your chance to join a company where your work truly makes a difference, your ideas are valued, and your career can grow with purpose. Excited to learn more? Click apply or reach out to the Pharmacy recruitment team for full details! Get to know your recruiter, Katie, on our website: <a href="https://www.evolveselection.com/the-team/team/katie-fisher" target="_blank">https://www.evolveselection.com/the-team/team/katie-fisher</a> Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Evolve Selection

Pharmacist

JOB-20241107-6cc90b48

<h1>Occupational Therapist - Adult Community Team</h1>

Job Title: Occupational Therapist - Social Services Adult Community Team 
 Specialism: AHP - Occupational Therapy 
 Location: Conwy, UK 
 Salary: £26.22 per hour 
 Hours: 23 hours per week (Part-time) 
 Contract Type: Ongoing Locum


Step into a fulfilling and rewarding role as an Occupational Therapist within an Adult Community Team in Conwy. This part-time opportunity, offering 23 hours per week at a rate of £26.22 per hour, allows you to make a tangible difference in people's lives while maintaining a healthy work-life balance.

Join a supportive, collaborative environment where your expertise and compassion will help adults live more independently and confidently in their communities.


<h3>Perks and Benefits:</h3>

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Part-time Flexibility: Enjoy 23 hours per week, offering the perfect balance between your professional and personal life.
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Hourly Pay: Benefit from a competitive hourly rate that rewards your skills and commitment.
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Professional Development: Enhance your clinical expertise while working alongside an experienced and supportive multidisciplinary team.
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Variety and Balance: Experience the opportunity to work across multiple sites, adding variety and depth to your week.
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Collaborative Culture: Work with a range of healthcare professionals to deliver high-quality care across the community.
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</ul>


<h3>What You Will Do:</h3>

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Provide a high-quality, person-centred Occupational Therapy service to adults with physical or functional limitations.
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Conduct screening assessments and deliver clear, evidence-based recommendations to meet individual needs.
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Work closely with service users, carers, and families to build resilience and independence.
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Participate in safeguarding procedures, ensuring all service users receive safe and effective support.
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Develop and review care and intervention plans, ensuring they align with each individual's desired outcomes.
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Promote and implement strengths-based approaches that empower individuals to achieve greater independence.
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Collaborate with colleagues and partner agencies to coordinate care and achieve holistic, long-term
</li>
</ul>

Sanctuary Personnel

Occupational Therapist - Adult Community Team

Clinical Assessor£39,500 + bonusTake control of your time with hybrid working and a Monday to Friday schedule. You’ll enjoy a better work-life balance with no shift patterns, allowing you to plan your life around your work.With a professional setting and structured hours, you’ll avoid the chaos of ward-based nursing and focus on delivering quality assessments. Plus, you’ll get time built into your day for breaks, CPD, and team meetings.Earn more as you progress through the training stages, starting with a £39,500 salary plus you can earn a 10% performance bonus once you have passed your training. Your OTE will be around £43,450, with salary increases tied to your development.You’ll also benefit from 25 days’ holiday, rising to 27 with service, and additional perks like a matched pension, life assurance, and access to wellbeing programmes.What you’ll doYou’ll provide comprehensive assessments for the Government’s disability allowance (PIP), delivering face-to-face and virtual assessments, telephone assessments, initial review calls and paper-based reports (PBR).Managing your own caseloads gives you variety and autonomy, allowing you to shape each case with your expertise. You’ll assess a full range of conditions, including physical, sensory, mental, intellectual and cognitive impairments.What you’ll needQualified Adult Nurse, Mental Health Nurse, Occupational Therapist, Physiotherapist or ParamedicAt least one year of experience after qualificationValid registration on NMC or HCPC without restrictionsStrong communication skills and IT literacy will help you succeed, as you’ll be working with a wide range of service users and digital systems.About the companyThe Assessment provider is a leading, multi-national employer. The full-time training lasts six weeks and will help you build the skills needed to carry out these specialist assessments.Please click the ‘Apply’ button.

Donard Recruitment

Clinical Assessor

Functional Specialist&nbsp;Further your career and take on a new challenge as a Functional Specialist!We are recruiting for hybrid working Nurses, Physiotherapists, Occupational Therapists and Paramedics to make the most of their existing clinical knowledge and take on a new role with a leading, multi-national employer with Full time roles available.As a Functional Specialist you will be providing unbiased, comprehensive assessments for the Government’s disability allowance (PIP) whilst ensuring a personalised, inclusive and empathetic service for the service user.Benefits Include:<ul><li>Starting salary of £39,500 + Bonus<ul><li>After approval you will be eligible for a discretionary bonus of 10% of base salary, subject to quality and performance</li><li>OTE: £43,450&nbsp;</li></ul></li><li>Salary increases upon successful completion of training stages</li><li>Hybrid, Full time&nbsp;</li><li>Training: Full time, 5 weeks’&nbsp;</li><li>25 days Holidays per annum, rising to 27 days with service</li><li>Company Laptop and Mobile Phone provided</li><li>Access to Health &amp; Wellbeing programme and Headspace mobile app</li><li>Annual charity day</li><li>Employee network groups</li><li>Company matched pension</li><li>Life assurance</li><li>15 weeks’ paid maternity</li><li>Cycle2work scheme</li></ul>Your New Role:<ul><li>As a multi-skilled Functional Specialist, you will manage caseloads from end to end which includes delivering face to face and virtual assessments, telephone assessments, initial review calls and paper-based reports (PBR).&nbsp;</li><li>As a multi-skilled Functional Specialist, you will have greater job variety and autonomy to manage cases to conclusion.</li><li>You will assess the full range of health conditions and disabilities affecting the claimant, including physical, sensory, mental, intellectual and cognitive impairments.</li><li>You will have time built into your working rota for breaks, CPD, audit amendments, requesting and reviewing further evidence and team meetings.</li></ul>Requirements<ul><li>Qualified Nurse, Mental Health Nurse, Occupational Therapist, Physiotherapist or Paramedic.</li><li>1+ years post qualification experience.</li><li>Valid registration on NMC or HCPC without restrictions.</li><li>Excellent communication skills and strong IT literacy.</li></ul>

23 Jobs in Conwy, UK