NHS 111 Health Advisor - Pathways Trained

NHS 111 Tier Two Health Advisor - Ashford, Norwich or Ipswich based (Hybrid)

Looking for more flexibility and better work-life balance?
We're hiring experienced Tier Two NHS 111 Health Advisors with at least 6 months post-Pathways training. If you're based in or around Ashford, Norwich or Ipswich and are available for 16-37.5 hours per week, we'd love to hear from you.

What we need from you:

• Currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor
• Live within a 1.5-hour commute from our contact centre.
• A quiet, private home workspace
• Willingness to attend our Ashford site if homeworking arrangements change
• Available for on-site training on your first day and occasionally if needed
• Suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload

As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Working Hours
All Health Advisors must be able to work at least 50% of weekends.

Full-Time Options
You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.
If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).
Weekend shifts are required every other weekend, but you can opt to work more if you'd like.

Part-Time Options
Part-time roles mainly focus on evening and weekend shifts.
Early shifts can start from 6am, while late shifts typically run until 10pm.
Weekend-only roles are also available, and extra hours may be offered during busy periods.

Please note, part-time overnight shifts are not currently available.

What's in it for you?

• Salaries start from £24929.44 per annum for daytime rotas, pro rata
• Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Access to Blue Light Card and other NHS Discount Schemes
• Advanced maternity, paternity and adoption leave after 1 year's service
• Opportunity to join the NHS Pension Scheme
• Additional annual leave based on length of service
• Free 24/7 independent counselling service
• A volunteer day
• Employee Assistance Programme

Training

Applicants must be available to start training in June or July. This will include 4 days of training Monday to Friday 9-5pm followed by coaching sign offs the following week.

You must be able to attend every day of your course.

We celebrate brave ideas and brave people.

We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.

For a job description and person specification please see attached.

careers.ic24.org.uk