Clinical Operations Coordinator

JOB TITLE: Clinical Operations Coordinator

MAIN PURPOSE OF ROLE:

We are seeking a highly organised, proactive, and detail-oriented Operations Coordinator to ensure the smooth and efficient monitoring of our daily operational workflows. This role is critical to meeting service level agreement (SLA) targets and requires a commitment to covering weekend shifts and bank holidays on a rotating schedule. The ideal candidate thrives in a fast-paced environment and possesses strong problem-solving skills, excellent communication abilities, and a meticulous approach to data management.

Location: Fully Remote / Own Laptop required.

Job Type: Temporary

Duration of booking: Expected to be temporary ongoing

Proposed start date: ASAP

Pay Rates: Up to £16 per hour Umbrella

Hours / Working Days: 5, 7.5 hour shifts between 8am -10pm across Monday - Sunday + Bank holidays

Sector: Healthcare

Based: Home based

Key Responsibilities

Shift coordination and reporting

• Manage daily rota updates and workflow allocations for the clinical team, ensuring any adjustments are communicated to the team
• Communicate any workflow changes with the clinical team
• Coordinate overtime requests with the clinical teams
• Manage, communicate and monitor the AVC rota to ensure full coverage and adherence to capacity targets

Queue management and triage

• Daily monitoring of audio visual consultation (AVC) metrics, such as AVC attendance, AVC booking rate and communicating to the Operations Analyst when service performance is at risk.
• Coordinate with Prescribers and CS team to ensure a smooth customer journey for AVCs.
• Monitor and manage clinical operations queues on the Prescribing Interface, Zendesk and Jira ensuring that all orders and tickets are actioned within SLA targets
• Coordinate with clinicians to ensure that aged orders/tickets are actioned as a priority