Antenatal Pathway Coordinator

Detailed job description and main responsibilities

• As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services.
• Provide excellent communication skills with service users, their families and colleagues.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Provide cover to the antenatal department reception area - booking in patients, answering the telephone and supporting patient flow through the area.
• Appropriately manage referral letters from women, midwives and General Practitioners
• Work with the Service Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• To be responsible for maintaining clinical records as required.

Person specification

Qualifications

Essential criteria

• Educated to NVQ level 3 equivalent qualification and experience

Knowledge

Essential criteria

• The ability to communicate basic or sensitive information to colleagues, patients and relatives
• The ability to pay close attention to detail in written and electronic communication and information storage
• The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
• Demonstrates personal duty of care in relation to the safe use of equipment and other resources
• Able to organise, prioritise own workload

Experience

Essential criteria

• Previous NHS experience
• Experience using PAS/EPR/Soliton

Skills

Essential criteria

• Effective interpersonal skills and ability to develop and maintain good working relations with staff at all levels
• Ability to communicate with the general public
• Able to demonstrate empathy
• Computer literate

Other Attributes

Essential criteria

• Flexible and adaptable to change to meet the needs of the service
• The vision and focus to continually strive to improve the service for our patients is a key attribute for this, and any role at the Medway NHS Foundation Trust

Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
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After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.
If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.
We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.