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Applications Support Analyst

London, Greater London, England
EC2V 7JE
Pay
£ 36481 - 44044 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
1 May 2019
Closes
31 May 2019

Job Description

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results - for the second year running.
You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.
We think you will enjoy working for us but you don't have to take our word for it - 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy's and St Thomas' as a place to work.

The post holder will lead on and be responsible for the resolution of systems incidents reported via the IT Service Desk for critical Trust clinical systems. They must have an understanding of the technical complexities these systems have and be able to offer a technical response to business problems in non-technical language. They will be required to perform real time diagnostic analysis (root cause analysis) to ensure that systems remain fully functional and that patient care or a service/department's ability to deliver critical functions are not compromised.
Applications Management are responsible for the technical resolution of incidents and problems for transitioned hospital applications.
Applications Management are responsible for the technical resolution of incidents and problems for transitioned hospital applications.
    • Incident and request escalations from 1st Line
 
    • Root cause analysis and continued service improvement
 
    • Monitoring and capacity management
 
    • Implementation of fixes, upgrades, changes
 
    • Change impact assessments (CAB)
 
    • Test and integration management
 
    • Technical documentation (Service Catalogue)
 
    • Project transitions into service
 
    • Participant in the on-call rota
 
    • Maintain key relationships with application stakeholders
 
    • Clinical and non-clinical business leads
 
    • Internal technical teams
 
    • Supplier management (SLA)
Previous applicants need not apply.
For Further Details:
Zahid Mahmood - Apply
Closing date: 26th May 2019 at midnight
Interview date: week commencing 3rd June 2019
 

Ref: SMT637B

Guy's and St Thomas NHS Foundation Trust - 51 jobs https://www.healthjobs.co.uk/Images/Default/recruiters/Thumbnail/9f1134a8-dbdd-491d-b068-07955cfaa5e7131486702723582314.png
This job was posted to Health care administration in London, Greater London, England

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