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Customer/Patient Experience Manager - Specialist Private Healthcare Clinic London
£50,000 + Benefits + Bonus
Compass Associates are extremely excited to be working in partnership with a leading client within the private healthcare sector . This opening is based across 2 sites in central London .
Our client prides themselves on clinical excellence, and put their focus on patient safety and aim to deliver world class customer service . If you want to join a leading group that makes a difference, this could be the ideal opportunity for you.
Ideally you will have worked in a high end customer centric environment , you will likely have a leisure , hospitality or retail background although candidates who have previously dealt with high end self pay customers in a healthcare/clinical environment are recommended to apply .
We are looking for someone who can provide strong leadership and management within a specified domain, to ensure optimal performance across the team via effective one on one meetings and performance coaching with peers. You will be reporting to and working alongside the Director ensuring excellent service for all patients and be able to deliver targets and commercial objectives whilst ensuring professional growth and continuously improving the capability of the team.
You will have significant experience as a manager in a comparable environment, as well as having proven experience in an operational and commercial role. You will be an excellent problem solver and actively search out improvements/learning when faced with problems/issues and be able to share across your team. You may currently be a patient services manager , a hospitality manager or customer services manager .
This opportunity is based in Central London and has great commuter/public transport links
My client is seeking an experienced Customer Experience Manager to join their growing team at their Specialist clinic , in London There is a highly competitive salary of up to £50,000 + on offer, along with some fantastic benefits including life assurance, private medical care, staff discount, childcare vouchers, pension, free parking and more!
Compass Associates Ltd are working in partnership with a eye care specialist on this exclusive vacancy. If you are not interested, but know someone who is, we offer £200 vouchers for each successful recommendation.
Compass Associates are acting as a recruitment agency in relation to this vacancy
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