Ward Clerk

Wexham, Slough, Buckinghamshire, England
Full time
Job level
Qualified (non-manager)
2 Aug 2020
31 Aug 2020

Job Description

Overall Responsibilities
  • Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties.
  • Answer the telephone and relay accurate messages as appropriate.
  • Maintain effective communications between patients, their relatives and the team within the department.
  • Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department.
  • Reports complaints or concerns to the Nurse in charge/shift leader.
  • Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
  • With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff.
  • Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes.
  • Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients).
  • Assist in orientation of new staff to the ward.
  • Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times.
  • Booking of outpatients' appointments on the system or with the relevant hospital departments and the arranging of transport.
  • Ensure discharge notes are completed by the medical staff and sent to GP's within 24 hours of discharge and results are filed prior to leaving ward.
  • General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested.
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
  • Where required, assist with aspects of patient's care e.g. offering refreshments to carers, etc.
  • Keep up to date with all information requirements from different departments and collection methods, ensuring all ward staff are kept aware of these.
  • Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post

  • Qualifications and Training

    Good standard of secondary education with demonstrable literacy and numeracy skills


    Track record of successful delivery in a similar role, in an office and / or customer service environment

    Kowledge and Technical Ability

    Understanding of medical terminology

    Knowledge of the healthcare market


    Able to demonstrate the Sire Healthcare behaviours:
    • Caring is our passion : We put patients at the heart of everything we do
    • Succeeding together : We work together, learn from each other and celebrate success
    • Driving excellence: We stretch ourselves to achieve fantastic results
    • Doing the right thing: We make sound and considered judgements
    • Delivering on our promises: People can trust us to do what we say we'll do
    • Keeping it simple: We make complex things easier


    Excellent interpersonal and communication skills, with an excellent telephone manner.

    Ability to build and maintain effective working relationships, both internally and externally

    Strong focus on delivering and meeting customer expectations

    Confident telephone manner with the ability to communicate with a wide range of customers at all levels

    The ability to work effectively as part of a team

    Numerate and literate

    High degree of accuracy and a methodical approach to workload

    IT literate and a competent user of the MS Office suite of products

    Able to work under pressure and to tight deadlines, with good organisational skills

    Ref: 975

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    This job was posted to Health care administration in Wexham, Slough, Buckinghamshire, England

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