Sales Customer Relations Manager

Quorn, Loughborough, Leicestershire, England
LE12 8FW
Full time
Job level
Admin - Sales - Clerical
21 May 2020
20 Jun 2020

Job Description

Sales Customer Relations Manager

Hours: Full time, 37.5 hours per week

Contract: Permanent

Based: Lonsdale Mews, Quorn, Leicestershire

Competitive salary, excellent OTE and benefits package

The role

The Customer Relations Manager [CRM] who looks to join our progressive business will be someone who can confidently demonstrate a high level of customer service and sales ability whilst being able to build good relationships with stakeholders. Customer Relations Managers are the first point of contact for all customer enquiries where they manage the sales process from showing a family around, to admitting their loved one into the home.

This role assists on care home open days and exhibitions whilst being involved with educational events and work closely with Care UK’s marketing and operational teams. It is also essential to develop a strong relationship with local authorities, the local community as well as GP’s to help promote the home.

You’ll be working with families at a very challenging time. When an older loved one is looking to move out of their own home into a care home, it can prove to be a very emotional time for everyone. Therefore it is essential that the Customer Relations Manager has the ability to help drive numbers, but must also be balanced by your empathy and passion for improving people’s lives.

About us

Established 30 years ago, Care UK is one of the largest providers of residential care for older people, with over 10,000 employees and over 120 homes across UK and Scotland, delivering care to nearly 7,000 residents. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care.

We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers. Fulfilling lives is our core purpose and informs every aspect of our business. Caring, Passionate and Teamwork are the values that underpin everything we do.

We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between 6 and 10 homes a year, as well as continuing to invest in our older homes.

Your background
  • You will have experience in a Customer Relations Manager role, ideally with experience in commissioning a new care home opening
  • Our current CRM’s have a proven sales success record - they’re competitive, but they care
  • Above all, our CRM’s love seeing the end results of their efforts: happy residents and families

What you can expect

You can expect a great remuneration package, including a competitive basic salary plus commission, healthcare, contributory pension and life assurance. And, when you join Care UK, with its success, ambition and big plans, who knows where your career could take you…

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.

Ref: 313396856

Care UK - 106 jobs
This job was posted to Health care administration in Quorn, Loughborough, Leicestershire, England

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