Patient Flow Coordinator

Bristol, City of Bristol, England
Full time
Job level
Admin - Sales - Clerical
15 Jan 2020
14 Feb 2020

Job Description

An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position which is worked over a 24hour/7 day rota. This is an exciting opportunity for someone with great customer service and organisational skills, to work in a dynamic, fast-paced environment that receives high volumes of patient attendances.

We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients' CAS Cards and medical records as well as back office administration duties.

You should have a proven track record of, and experience in, reception duties and/or administration in a patient facing role.

It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to priorities and pay attention to detail in a busy environment is also essential.

This post is part time 22 hours per week.


University Hospitals Bristol NHS Foundation Trust is one of the largest acute Trusts in the country and the major teaching and research centre for the South West. With over 9,500 staff, over 100 different clinical services, working in nine hospitals in the centre and to the south of Bristol, we offer a wide range of careers and jobs. Together we support the delivery of excellent care to the people of Bristol and beyond.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

University Hospitals Bristol NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

  • Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. We may also contact you by texting the mobile number, if provided, on the application form. Due to high volumes of applications, vacancies may be closed before the closing date.
  • As a guide interviews should usually take place within 3 weeks of the closing date.
  • When providing employment reference details, please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
  • All staff identified as AT-RISK who meets the requirements of the post will be prioritised accordingly. Priority will initially be given to University Hospital Bristol employees.

  • Ref: M1623NG

    University Hospitals Bristol NHS Foundation Trust - 25 jobs
    This job was posted to Health care administration in Bristol, City of Bristol, England

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