Medical Information - Centre Manager

PE Global are now recruiting for a Medical Information Centre Mangager role in association with our client, an award winning company that offers one of the best benefit and pay packages in Ireland.

Purpose
The purpose of the Medical Information Centre Manager is to support the Medical information team in the US.  This role is a customer service team management role responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients and other customers.

Basic Qualifications Required:

• Bachelor’s degree or equivalent business experience (for supervision of health care professionals, health care background  (e.g., licensed pharmacist, registered nurse, or other qualified health care professional) is ideal but not essential
• Fluency in English verbal and written forms
• Knowledge of pharmaceutical / healthcare business
• Experience in supervision/people development
• Flexibility to work in US Time Zones

Preferred:

• Experience in a customer contact center or service team environment
• Ability to manage individuals to ensure compliance with industry, regulatory, and customer requirements
• High learning agility and organizational skills with ability to be flexible, adaptable, and manage multiple projects
• Ability to communicate clearly and succinctly through oral and written communication
• Ability to model and exemplify teamwork to ensure success of business and team
• Strong customer service orientation and experience
• Commitment to following quality processes and standards
• Proficient computer skills for database and reporting
• Ability to achieve results through people
• Capable of problem solving and conflict resolution

Benefits:

• Award winning Company

• Immediate and Comprehensive VHI medical insurance for you and your family

• Strong work/life balance

• Life Assurance

• Immediate Pension Scheme

• Employee Assistance Programme

• Employee Recognition Scheme

• Live Life Programme

• Educational Assistance Scheme

• Progression Opportunities

• Subsidised Superior Canteen and Complimentary Tea and Coffee

• Relocation Package

• Subsidised Gym membership

   

Please contact Aine by email via  Apply or call Apply

PE Global work with some of the world’s largest pharmaceutical, medical devices and biotechnology companies with whom we have a high success rate in placing professionals across multiple disciplines and locations. 

We are renowned for providing highly technical and innovative candidates on behalf of our clients and have successfully established our reputation for excellence and gained an outstanding track record with these clients.

Register today to keep your finger on the Job Opportunity Pulse.

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert.