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Bank Dental Nurse

Ipswich, Suffolk, England
Full time
Job level
Admin - Sales - Clerical
14 Aug 2019
13 Sep 2019

Job Description

Job Summary

To provide safe and effective telephone advice, health assessment, onward referral and information to the callers who have been identified as having a dental problem.

To work as part of the multi-disciplinary team in providing quality, evidence-based health care to meet the immediate needs of the patient.

To take an active role within the cross-disciplinary, multi-skilled team to ensure service quality in line with corporate goals and strategy, and to assist in the development of new models for service delivery that have a positive impact on the health economy.

Responsible To

Clinical Hub Manager

Key Responsibilities

• Be responsible and accountable for assessing health and / or social needs of patients using agreed clinical protocols and clinical guidelines.
• Manage telephone calls from patients, undertake an assessment of the presenting concerns, and give advice as appropriate and making timely decisions regarding future management.
• Advise patients to carry out self-care through the effective communication of evidence-based health care advice or refer to other service providers where necessary.
• Facilitate clear patient pathways through primary, community, secondary and tertiary care.
• Support other clinicians, or liaise with other specialised clinicians to provide the most appropriate outcome for the patient.
• Keep accurate and immediate records of every interaction, including assessment and advice given regarding patient care.
• Hold a virtual case load and be accountable for delivery and integrated, quality patient care
• Manage all calls in a controlled and professional manner and treat patients with empathy, respect and consideration.
• Assist in the education of patients in the correct use of primary care and emergency care services and other health care related organisations.
• Support the achievement of quality standards and performance levels relevant to the service.
• Carry out audit activities on an ongoing basis to ensure continuous development and improvement of a quality service in line with the clinical governance agenda.
• Maintain and develop clinical competence and knowledge of care delivery within Primary Care setting using both formal and informal training methods.
• Ensure that Care UK policies and procedures are followed.
• Be conversant and fully comply with the requirements of the Data Protection Act.
• Comply with all policies and regulations relating to clinical governance and patient confidentiality
• Attend meetings and training sessions as requested
• Keep abreast of changes in services provided by the Call Centre/clinical hub.
• Identify potential service improvement opportunities and make recommendations as necessary.
• Work with service leads to improve quality standards and team performance across the range of services provided.
• Promote effective communication and networking within the team.
• Assist with covering sessions where necessary.
• Participate in duties as designated by the Bridge or IUC Hub Clinical Lead during peak times.
• Take a person centred approach to service delivery, based on clear understanding and experience of the modes for service delivery.
• Incorporate the Dental nurses role in health education within the unscheduled care environment.

Skills & Experience

• Provide a holistic package of care to patients whilst working within a multi-agency team
• Good communication, listening and interpersonal skills
• Ability to work under pressure
• Articulate
• Experience of working within a multi-professional / multi-agency environment.


• National Diploma in Dental Nursing Level 3 or Diploma in Dental Nursing Level 3 or equivalent

• Registered with the General Dental Council

Additional Information

Ref: 10115UK

Care UK - 142 jobs
This job was posted to Dental nurse in Ipswich, Suffolk, England

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