Relationship Manager

Full time 37.5 hours per week
Permanent
Salary: £40,000 Plus 40% Bonus Potential & £6,000 Car Allowance.
Start Date: January 2025

HCA Healthcare UK (HCA UK) is offering a competitive compensation package to recruit a GP Relationship Manager to join our Corporate Physician Services Team.

This is a full-time role with the following shift patterns: Monday - Friday, 09:00-17:00 with primarily field-based work.

WHO IS HCA UK?

Unlike other private healthcare providers, HCA UK can look after patients no matter how complex or acute their condition. We cover all aspects of medicine, including cardiac and cancer care, paediatrics, orthopaedics, rehabilitation and obstetrics.

HCA UK has built a world-class network of over 30 facilities with the latest cutting-edge equipment in London, Manchester, and a brand-new hospital in Birmingham. We treat 27 million people each year across our global network, and we learn from each and every one, so that we can deliver world-class outcomes to each patient that we care for. No other UK provider can match our global scale, breadth and depth of knowledge and expertise.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in the GP Relationship Management team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

As a GP Relationship Manager, you'll be maintaining and developing relationships between our HCA UK facilities and referring partners in and around London. This is a field-based role where you will market our facilities' services to GPs and other health professionals. This position reports to the Director of Business Development for HCA Healthcare UK Corporate.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Deliver a high standard of support and communication to GP practices and other healthcare professionals.
• Actively prospects for new business and growth
• Develop an understanding of HCA UK service lines to promote to referrers, practice staff, and other clinic personnel and ensure referrers are aware of our referral pathways
• Establish strong and productive multi-level relationships with key GP practices and other referring health professionals, clinicians, and practice staff whilst presenting a credible image to these external stakeholders.
• Completes consultative sales meetings with referrers to gain a thorough understanding of customer needs, business and challenges, and uses that understanding to develop a sales plan and customer-focused solutions to drive facility growth. Consistently uses CRM system to track activities.
• Engage with Marketing to develop GP-focused collateral and support local marketing plans engaging with schools, residences, and business parks
• Collaborate with our Events Managers and consultants to organise and plan educational sessions and events for referrers (i.e. Lunch & Learns)
• Attend GP and other referring health professional focused events to include networking events, evening GP seminars/webinars, and GP and consultant networking breakfast meetings. (Some events are outside normal shift hours and may include some evenings and weekends)
• Visit target referring practices educating referrers on services offered by facility and effectively conveys benefits of the business relationship.
• Identify barriers and communicates to leadership using CRM system. Is responsible for Issue Resolution processes and works to implement solutions and completes follow-up meetings to gain or retain business.
• Develop understanding of customer's business and challenges, and uses that understanding to develop sales plan and customer focused solutions.
• Prepares and presents sales reports as required by leadership to identify trends, additional business opportunities and obstacles to business growth.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Customer Focus - Creates customer focused practices to ensure that the customer perspective is the driving force behind business decisions and activities.
• Driving Execution/Results - Ability to translate initiatives into action and creates accountability in self and others.
• Compelling Communication - Communicates in a focused and compelling way that drives thought and action.
• Building Strategic Relationships - Ability to effectively communicate complex strategy to all customer bases to achieve goals
• Effective Administrative Skills - Ability to prioritise and manage time to ensure appropriate resource allocation and optimisation.
• Emotional Intelligence - Establishes and su