Estates Helpdesk Administrator

Location

St Augustine's, ST1 5JY

Salary

£25,000 per annum

Hours

Full Time

Closing date

Friday 13 September 2024

We are looking for an organised Estates Administrator with a passion for making a difference to others.

You'll be working full time, Monday-Friday, helping ensure the safe and smooth running of services for the people in our care.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work.

With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Job Summary:

Reporting to the Servicing and Contracts Lead, you will be responsible for managing the administrative process of the day to day facilities management software across the portfolio.

You will be responsible for ensuring the paperwork associated with all aspects of facilities management is correct and in order in accordance with the policies and procedures of the company.

Your day-to-day...

• To log any required works on the facilities management software on a daily basis
• To ensure the correct quotes and approval is received prior to logging on the facilities management software
• Acting as a key contact for onsite maintenance or site managers with any urgent queries
• To assist with the administration/documentation required for Out of Hours works
• To ensure attachments are relevant, up to date and any remedial works or recommendations are highlighted to the relevant RFM/FD
• To liaise with the Social Care facilities team regularly to ensure effective communication and clear dialogue is constantly maintained
• To run a regular reports from the facilities management software and update the relevant RFM/FD
• To circulate a spread sheet generated from the facilities management software to the RFM's and FD's weekly
• To ensure the facilities management software is up to date and bring to the attention any concerns to the Servicing and Contracts Lead,
• To ensure you have the correct approval and quotes from the RFM's prior to adding onto the facilities management software - supporting the RFM's if required
• To meet with the RFM's/FD when required to discuss any issues arising and respond to any queries raised by any member of the team
• To support the RFM's with documentation and record keeping as required
• Any ad hoc administration requests by the senior management within the Property team
• Negotiate with suppliers to achieve best value for the business
• Providing training on the facilities management software as required

Our ideal candidates will have ...

• Excellent organisational and planning skills
• Outstanding communication and interpersonal abilities
• Good verbal and written communication skills, including report writing skills
• Competent with Microsoft office
• Attention to detail and accuracy
• Confidentiality and adaptability
• Excellent communication skills
• Information gathering and monitoring skills
• Problem analysis and problem solving skills

Job Description/Additional Documents

Helpdesk_Administrator_QFM_Job_Description.docx