BANK Patient Access Officer

City of Westminster, London, Greater London, England
HCA Healthcare UK Not Specified Full time Save This Job
Not Specified
Full time
Other Qualified Professional
2 Jul 2024
1 Aug 2024

Job Description

Patient Access Officer
London, The Portland Hospital

We're looking for a Patient Access Officer to join our team based at The Portland Hospital on a bank basis. This is your opportunity to become a vital part of the UK's largest private healthcare provider by joining our Patient Access department. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient's experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:
  • Greet patients and visitors with a friendly and professional demeanour.
  • Communicate efficiently and professionally to all internal and external stakeholders.
  • Maintain accurate and up to date information on the hospital database during the patient journey.
  • Formally pre-register or register all patients onto HCA databases.
  • Ensure all relevant Patient documents are signed and scanned to the patient accounts.
  • Respond to telephone, written and face to face queries.
  • Respond promptly to any patient/third party requests.
  • Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
  • Coordinate and facilitate all patient bookings where applicable.
What you'll bring:
  • Previous Administrative experience in a client/customer facing role.
  • Excellent customer care skills.
  • Accuracy and attention to detail
  • Computer literacy including Microsoft Office - Excel.
  • Excellent verbal and written communication skills.
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Diversity and Inclusion
Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


Ref: 0042648

Job Details

BANK Patient Access Officer

City of Westminster, London, Greater London, Englandd HCA Healthcare UK
Not Specified
Job level
Other Qualified Professional
Full time
2 Jul 2024
1 Aug 2024

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HCA Healthcare UK - 96 jobs
This job was posted to Health care administration in City of Westminster, London, Greater London, England

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