Customer Service Manager

Northampton, Northamptonshire, England
NN2
Avery Healthcare £13.00 per hour Full time Save This Job
Pay
£13.00 per hour
Hours
Full time
Contract
Permanent
Role
Other Qualified Professional
Posted
31 May 2024
Closes
30 Jun 2024

Job Description

Salary £13.00 per hour

Hours per week: 37.5

Location: Cliftonville Care Home & Spencer House Care Home,Northampton

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.

We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.
This role would be to cover both Cliftonville Care Home and Spencer House Care Home.

ABOUT THE ROLE

Your focus as Customer Service Manager will be to Support the Manager by taking the l ead on the sales process, and coordinating all admissions and discharges with the home administrator.

Other responsibilities include:
  • Greeting people politely and professionally whether in person or by telephone.
  • Ensuring Front of House team answer the phone in line with Company policy.
  • Managing the process of show rounds and train staff team to manage to the expected standard.
  • Undertaking competitor analysis to ensure accurate data within the local market.
  • Supporting the Home Manager to implement local marketing strategy.
This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:
  • Have experience in a previous administration role, sales experience is preferred.
  • Posess effective interpersonal skills and professional telephone manner.
  • Be confident in leading, training and supporting a small team of Customer Service Advisors.
  • Have strong customer relation skills.
  • Be able to prioritise and manage own workload.
As one of the largest providers of luxury elderly care homes in the UK , we believe that the later years of our resident's lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

Ref: 15604

Job Details

Customer Service Manager

Northampton, Northamptonshire, Englandd Avery Healthcare
Pay
£13.00 per hour
Job level
Other Qualified Professional
Hours
Full time
Posted
31 May 2024
Type
Permanent
Closes
30 Jun 2024

Get new jobs like this by email

We'll send you jobs that match this search

You're consenting to receive job alert emails. Unsubscribe at any time. Also you can 'Join' to create a full account to edit your preferences. Read our privacy policy for more details.

Avery Healthcare - 11 jobs https://www.healthjobs.co.uk/Images/Default/recruiters/Thumbnail/45137bb1-6bd8-4204-9b6a-77afe8acf4a8132089578898928770.png
This job was posted to Health care administration in Northampton, Northamptonshire, England

Similar Jobs

Similar Jobs

Corby, Northamptonshire, England£20.0 Per hour14th June 2024

Leamington Spa, Warwickshire, England4th June 2024

Wantage, Oxfordshire, England£30000.0 - 30000.0 Per year25th May 2024

London, Greater London, England7th June 2024

Oldham, Greater Manchester, England13th June 2024

Mansfield, Nottinghamshire, England5th June 2024

Poynton, Stockport, Cheshire, England4th June 2024

Hampton, Greater London, England17th June 2024

Godmanchester, Huntingdon, Cambridgeshire, England6th June 2024

City of Westminster, London, Greater London, England25th May 2024

Show More
Apply now