Care Home Administrator

Upminster, Greater London, England
RM14
Barchester Healthcare £ £31000.00/year Full time Save This Job
Pay
£ £31000.00/year
Hours
Full time
Contract
Permanent
Role
Other Qualified Professional
Posted
25 Apr 2024
Closes
25 May 2024

Job Description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.

You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

Oversee the day-to-day administrative functions of the home

Promote a warm and welcoming environment for residents, staff and visitors

Manage enquiries and showrounds of the home for prospective families, answering queries and managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.

Support the team to drive the occupancy and reputation of the Care Home as part of a community engagement team

Support residents and families, assisting with meetings and managing feedback with a focus on customer care.

Assist with the recruitment of home staff in line with company policy and procedure, completing employment new starter checks and arranging inductions

Complete payroll preparation for home based staff

Recruit and oversee the junior members of the home administration team

Provide low level advice and guidance to employees on generic queries using the HR tools and resources available

Ensure that all personal files are stored securely and files are managed, organised and archived in line with internal guidance laid out

Ensure all Employees have appropriate right to work and all documentation is recorded appropriately using systems in place

Attend meetings and produce accurate notes and minutes where required

Produce reports and statistics, take part in audits and inspections

Ensure all rotas are complete

Manage safe contents, petty cash and resident fund accounts

Assist colleagues with accessing their e-learning on LMS including password resets

Update ad-hoc training, supervisions/appraisals and fire drills on staff records

Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

Experience in a customer facing role

Previous involvement in HR administration and recruitment

High level of attention to detail and the ability to prioritise

Proficient user of Microsoft- specifically Word, Excel and Outlook

REWARDS AND BENEFITS

Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection

Unlimited access to our generous refer a friend scheme, earning up to £500* per referral

Access to a wide range of retail and leisure discounts at big brands and supermarkets

Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

Confidential and free access to counselling and legal services

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

4400

Ref: 26796

Job Details

Care Home Administrator

Upminster, Greater London, Englandd Barchester Healthcare
Pay
£ £31000.00/year
Job level
Other Qualified Professional
Hours
Full time
Posted
25 Apr 2024
Type
Permanent
Closes
25 May 2024

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This job was posted to Health care administration in Upminster, Greater London, England

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