Post holders will have developed skills in customer care which they will
use in their transactions with customers/clients/other external stakeholders and internal colleagues

Occasionally posts at this level would be expected to deal with anxious
clients or visitors using basic conflict resolutions skills and calling for
assistance as appropriate

May explain (but not interpret) procedures, rights or requirements
from acquired knowledge about KMPT policies and procedures, Statutory processes to service users, internal colleagues or external agencies

Posts within this banding may be using basic office skills in Word, Outlook, Power-point and Excel acquired through NVQ3/RSA3 or equivalent including inputting into spreadsheets, more complex charts eg inserting of labels and axis and more common formulas eg sum, mean and averages with some analysis.

Posts at this level will also be maintaining records on our RIO electronic system for which accuracy and promptness are critical as is adherence to information governance policy and procedures

May print BI reports and send to teams for action, monitoring data

Post-holders will be expected to embrace new technology as this is
rolled out across the Trust

Maintaining confidentiality and processing confidential information

Appropriate use of email, calendar and accessing centralised services for
room and equipment bookings

Identifies where there is duplication of paper and electronic records and
questions whether this is necessary

Provide support to Administration Co-ordinators/Business & Performance Managers in ensuring teams conform to the health and Social Care Records Policy and RiO user guidance, acting on BI reports as required.

Posts at this level will also prioritise workload and interpret urgent nature
of calls and people presenting in person in order to pass promptly into those appropriately qualified personnel for action

Post-holders will be self sufficient and required to manage own workload and mainly work without supervision on a daily basis but this is readily available

Manage time effectively ensuring systems and processes are efficient
and do not duplicate each other or overlap with other team members
tasks

Post-holders will work autonomously but will receive regular supervision
and appraisals by their line manager

Posts at this level may be expected to produce high quality documents
from a variety of software whether downloaded digital dictation or from
other means

Follows procedures set by KMPT ) eg set out in RiO in relation to record keeping and ensures consistent methods of record keeping in line with professional and clinical standards outlined to them

As with all posts, observe the required health and safety rules and take personal responsibility for security of the area within which the post-holder works

Support clinicians when lone working

Maintaining records

Please see job description for full details

Person specificationQualificationsEssential criteria

• GCSE Maths and English - Grade C or above

• Educated to A level or equivalent/ NVQ level 3/RSA 3 or equivalent

• At least 2 years administrative experience

• Working in and for a team

• Minimum basic excel
• Preparation of word documents to high quality
• Ability to interact with colleagues and clients professionally

• Rio Trained
• Big Hand Trained

PLEASE NOTE: If role is patient-facing, candidates will be required to meet any government requirements for Covid-19 vaccination as a condition of deployment to be appointed. A full course of the Covid-19 vaccination (or where applicable a valid exemption) may be required to be evidenced prior to receiving an unconditional job offer.

KMPT Staff Benefits:
NHS pension scheme

Your employer pays 14.3% towards your pension and life assurance benefits.

Please see Apply. Apply/Pensions.aspx for more details.
Annual leave for Agenda for Change

On appointment to NHS 27 days for full time or pro rata if part time
After 5 years NHS service 29 days full time or pro rata if part time
After 10 years NHS service 33 days full time or pro rata if part time

Plus bank holidays that's up to 41 days - more than 8 weeks paid time off!

Medical staff have national Terms and Conditions.
Buying and selling of annual